AA2IT · 3 months ago
Customer Service Rep II
Dallas, TX
Full-time
Onsite
Mid, Senior Level
$20/hr - $20/hr
5+ years expAA2IT is a company seeking a Scheduling Specialist to manage Radiology/Imaging procedures. The role involves scheduling, confirming appointments, and adjusting schedules to maximize resource utilization while ensuring effective communication with patients and staff.
Cloud Data ServicesConsultingInformation Technology
Responsibilities
Schedules time for Radiology/Imaging procedures as requested by referring Physicians to achieve maximum utilization of resources
Contacts patients to confirm scheduled dates and times to confirm Radiology/Imaging schedule prior to actual day of procedures
Adjusts schedules to utilize unused time due to cancellations and to accommodate patients in need of immediate or emergency procedures
Contacts Radiology/Imaging Staff affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available
Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information provided by Physicians or Office Staff prior to scheduled procedure
Prints schedules and distributes to appropriate personnel in the Radiology/Imaging Department
Types memos and policy documents, prepares statistical summaries, and maintains the work area
Qualification
Required
5 years of customer service experience preferred
phone/communication skills
multitasking abilities
ability to competently perform all the essential duties of the position, with or without reasonable accommodation
demonstrated commitment to effective customer service delivery
integrity
ability to work productively as a member of a team or work group
Benefits
Parking Included: Parking Garage
Company
AA2IT
Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase