cyberThink Inc · 1 day ago
Field IT Support Technician
Little Rock, AR
Full-time
Onsite
Mid Level
$18/hr - $25/hr
3+ years expcyberThink Inc is a company focused on providing technical support across statewide operations, and they are seeking a Field IT Support Technician to serve as a vital link for tech support. The role involves providing hands-on technical support to end users, managing device compliance, and ensuring secure data handling and user training.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices
Use a device management system to organize and distribute updates effectively and maintain device compliance
Work with the endpoint security team to monitor user accounts and secure the environment
Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets
Manage user, group, and computer accounts within a centralized directory service
Assist with security awareness training and phishing simulations
Manage support requests and document system configurations using an online ticketing and documentation portal
Serve as the 'eyes and ears' in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Qualification
Required
3+ years of experience in field technician support
3+ years of experience in desktop and laptop troubleshooting
3+ years of experience in mobile device support
3+ years of experience in network administration and support
3+ years of experience in software installation and maintenance
3+ years of experience in peripheral device configuration
3+ years of experience in help desk/telephone support
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences
Preferred
CompTIA A+, Network+, or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations
Company
cyberThink Inc
cyber think is a staffing and recruiting company specializing in IT staffing and recruitment services.
201-500 employees
H1B Sponsorship
cyberThink Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (77)
2022 (122)
2021 (156)
2020 (345)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-07-29Acquired
Leadership Team
Ravinder S. Thind
Founder, President, and CEO
James Lombardo
Executive Vice President and Founding Partner
Company data provided by crunchbase