Abacus Service Corporation · 17 hours ago
Phoenix, AZ - Business Operations - AZDES - Office of Inspector General (OIG) - Customer Service
Phoenix, AZ
Full-time
Onsite
Entry Level
2+ years expAbacus Service Corporation is seeking a Customer Service Representative for the Office of Inspector General (OIG) at AZDES. The role involves providing customer service support, answering phone lines, and communicating with legal personnel and the public regarding case statuses.
Health CareInformation Technology
Responsibilities
Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely
Registers parties for hearings with names, phone numbers and time of call
Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges
Communicates verbally and/or in writing with appropriate personnel re: case/hearing status
Responds to status of appeals calls from internal and external customers and processes requests
Performs research in multiple databases to respond to questions regarding status of case
Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors
Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings
Qualification
Required
Resume
R2R
Cover Letter
Meets Work Location
Accuracy while typing
Experience with using computers
Customer service skills
Microsoft Office Programs
Concepts of professional conduct
Customer service techniques
Confidentiality and ethical guidelines for professional conduct and protecting customer information
Strong interpersonal communication and effective decision-making capabilities
Professional and effective verbal and written communication in order to establish and maintain interactions with internal and external customers
Operation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.)
Use of personal computer with multiple programs running simultaneously
Perform, repetitive, detailed work with a very high level of accuracy
Handle diverse and upset customers with tact and diplomacy
Sit uninterrupted for prolonged periods of time
Research data using the case tracking system
2+ Years in a Customer Service role
High School Diploma/GED
Benefits
Training
Support
Wonderful benefits
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
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