Eaton · 1 day ago
Service Operations Support Analyst
United States
Full-time
Remote
Entry, Mid Level
$97K/yr - $143K/yr
2+ years expEaton’s ES AMER ESS division is currently seeking a Service Operations Support Analyst. The Service Operations Support Analyst will be responsible for managing and maintaining the service backlog for parts shipments within the CPS service organization, ensuring timely and accurate delivery of parts to meet established Service Level Agreements.
Electric Vehicle
No H1B
Responsibilities
Proactively reviewing orders and delivery priorities to ensure timely fulfillment
Acting as the single point of contact for priority shipment requests
Determining and approving emergency orders based on operational needs
Leading communications with operations leaders, order management teams, supply chain and other stakeholders
Coordinating intercompany order delivery priorities and resolving escalations
Triaging and communicating issues related to material shortages, quality holds, and other constraints
Recommending process improvements to enhance efficiency and reduce lead times
Creating dashboards, reports and providing analysis on trends, material aging and order execution
Conducting root cause analysis for order delays and errors; provide actionable feedback
Driving execution on aging materials/orders and provide performance metrics
Supporting development and tracking of On-Time Delivery (OTD) metrics for CPS services
Monitoring and managing parts consumption errors and missed shipments
Managing battery date codes for open orders
Overseeing asset and serial number management for the installed base
Qualification
Required
Bachelor's degree from an accredited institution
Minimum of two (2) years' experience in SAP, Salesforce, Power BI, supply chain or related business experience
Must be legally authorized to work in the United States without company sponsorship, now or in the future
No relocation is being offered for this role. This position is be based remotely. All candidates considered must reside within the greater Raleigh, NC area. Active Duty Military Service member candidates are exempt from the geographical area
Preferred
Minimum 2 years' experience in the electrical industry; power management experience preferred
Minimum 2 years' experience in a role that demonstrates analytical and leadership abilities, time management, positive direct customer interaction and the ability to manage multiple tasks concurrently
Company
Eaton
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.
Founded in 1911Dublin, Dublin, IRL
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.6MKey Investors
Michigan Economic Development Corporation
2023-06-22Grant· $0.6M
Leadership Team
Craig Arnold
Chairman and CEO
Gerard Devito
Vice President and Chief Technology Officer Eaton Vehicle Group
Recent News
The Buzz - Electric Vehicle News
2024-05-23
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