SDI Presence · 7 hours ago
ServiceNow Architect
United States
Full-time
Remote
Senior Level
$155K/yr - $170K/yr
5+ years expSDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. The ServiceNow Architect is responsible for directing both the strategic vision and hands-on execution of ServiceNow platform consulting and implementation efforts, serving as a vital link between business stakeholders and technical teams.
ConsultingInformation ServicesInformation Technology
Responsibilities
Define and guide technical governance, platform architecture standards, health metrics, upgrade planning, and long-term roadmaps for platform sustainability
Architect and govern CMDB design and lifecycle management across multiple client environments
Design and optimize ITOM Discovery strategies, including patterns, probes, credentials, and MID Server architecture
Translate complex technical designs into business-focused value and ROI, demonstrating how design architectural decisions support objectives and upgrade readiness
Drive CMDB maturity and CSDM alignment, ensuring accurate mapping of services, applications, and infrastructure
Align deliverables to measurable business outcomes, driving stakeholder understanding and solution viability
Establish CMDB governance frameworks, data quality KPIs, dashboards, and operational processes
Monitor platform health indicators, assess technical debt, lead remediation initiatives, and enforce leading practices to sustain platform quality
Develop and execute upgrade strategies that minimize business disruption, while documenting architecture, runbooks, and operational models
Qualification
Required
5+ years managing ServiceNow instance, including multi-client or large-scale environments
5+ years of hands-on ServiceNow architect experience
Expert-level experience with CMDB, CSDM, ITOM Discovery, and ITSM/ITAM processes
Proficiency in ServiceNow scripting (such as Business Rules, UI Pages, and UI Macros)
Certifications: Certified Technical Architect (CTA) preferred; one or more of the following are also strongly valued—Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in two or more tracks, and ITIL Foundation (v3 or v4)
Bachelor's degree (preferably in Computer Science, Engineering, or a related field) or equivalent professional ServiceNow experience
Company
SDI Presence
An IT consultancy and managed services provider (MSP) that advances our clients to a secure digital enterprise.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ABRY Partners
2021-05-26Private Equity
Leadership Team
David Gupta
Founder & CEO
Hardik Bhatt
Chief Executive Officer
Recent News
Morningstar.com
2025-10-31
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