Walgreens · 1 day ago
Senior Specialist WAH
United States
Full-time
Remote
Mid, Senior Level
$18.25/hr - $24.35/hr
2+ years expWalgreens is a leading pharmacy and healthcare service provider serving nearly 9 million customers daily. The Senior Specialist WAH will act as a leader and subject matter expert, managing a high volume of communications and resolving complex inquiries while overseeing the work of centralized services specialists.
Consumer GoodsHealth CarePharmaceuticalRetail
Responsibilities
Resolves intermediate to complex questions or problems that reflect substantial variety and detail. Utilizes all available information to choose the best solution and resolve customer concerns. Serves as a resource for lower level specialists
Assists in the coordination of the day-to-day activities of centralized services specialists. May intercede on escalated issues with difficult contacts and/or requiring in-depth knowledge
Serves as first escalation point for problem resolution. Anticipates the needs of the client and proactively identifies solutions. Seeks guidance from supervisory or managerial staff only for the most complex and critical or escalated questions or problems
Provides subject matter expertise on more complex issues. Plans, prioritizes, organizes and completes work to meet established objectives
Monitors trends and notifies supervisor of recurring or high priority issues
Maintains records of contact interactions, records details, complaints, comments, and action taken
Contacts customers, physician offices, patients or third party vendors to respond to inquiries or to notify them of investigation results and planned adjustments
Looks for ways to improve current processes with enhancements and ideas
Handles inquiries for two or more lines of business
Assist in training process and mentoring new centralized services specialists
Qualification
Required
High School Diploma or GED
Currently meeting or exceeding established quality and productivity standards with one year experience as a Specialist II
Experience in identifying operational issues and recommending and implementing strategies to resolve problems
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
Experience building and maintaining relationships within a team. Knowledge of principles and processes for providing customer service
Intermediate to advanced level keyboarding skills (at least 25 WPM, touch typing, formatting documents)
Intermediate to advanced level PC and Search Engine skills
Knowledge of two or more lines of business at Walgreens where applicable
Communicate effectively in writing and verbally
Preferred
Two years as a Centralized Services Specialist II
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents)
Fluency in Spanish and English
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
10001+ employees
H1B Sponsorship
Walgreens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Bala Visalatha
Chief Experience and Growth Officer
Barry Hanen
Director, Payments and Card Services
Recent News
Digital Commerce 360
2026-01-07
Business News
2025-11-25
Company data provided by crunchbase