Amadeus · 5 hours ago
Director, Account Management
Irving, TX
Full-time
Onsite
Director/Executive
10+ years expAmadeus is a key player in the travel technology sector, seeking a Director of Account Management to lead partner relationships across the Americas. This role involves managing a portfolio of partner relationships, driving regional revenue growth, and ensuring alignment with Amadeus' commercial objectives.
Air TransportationHotelInformation TechnologySoftwareTourismTravel
Responsibilities
Develop, manage and maintain strong relationships with key technology and solutions partners in the Americas (e.g., booking engines, mid/back office systems, fare intelligence providers and portfolio solutions partners) fostering transparency and trust through open lines of communications
Lead C-level interactions and negotiations, ensuring strategic alignment and mutual value creation
Ensure commercial negotiations and contract execution aligns with Amadeus’ commercial policies and strategic perspective
Implement partnerships strategy within framework (profile, monetization, governance, etc)
Identify opportunities and implement strategies to enhance existing partnership outcomes and maximise value. Assess and monitor partners’ capabilities to enable growth
Provides commercial performance, barriers to success, opportunities and evolution of our solutions to partner’s key decision makers on a regular basis
Escalate partner issues
Re-negotiate existing partnership agreements that generate new revenue streams or upside value for Amadeus
Drive regional revenue growth and retention strategies for Partners
Convey partnership program strategy, KPIs and action plans to the regions. Support regions on the activities we need to implement with the partners
Support in closing opportunities, engaging the relevant pre-sales teams or schedule all pre-sales efforts (eg, demos, product devt assessments, etc), if necessary
Promote internally and externally that partners collaborate with more than one Business line
Ensure delivery of contracted services and manage service quality and escalations
Together with the Partner Strategy & Operational Excellence team, to work on the onboarding of new partners including the negotiation of partnership agreements
Gather feedback from regions on partnerships to identify growth opportunities, gaps and pain points
Represent Amadeus in partner governance forums and industry events
Actively share partner insights with relevant internal stakeholders to inform about partner evolution and success stories
Organise opportunity review meetings with internal teams
Maintain CRM accuracy and alignment between services, contracts, and invoicing
Advocate for partner needs internally and align with product and market strategies
Manage a team of engaged, high performing team members. Provide coaching and mentoring on their roles and motivate the team to achieve the business success
Guide team members in best practices and ensure the Partnership Operating Model is being applied as designed
Ensure available tools, metrics, accesses and permissions are available to the team so they can perform to the best of their capacity
Support the people's growth and plan career development in the context of the role
Qualification
Required
Bachelors Degree and/or equivalent work experience
Ability to travel 20% (Americas & Europe)
7-10 years of previous team management - 2 direct reports
10+ years experience in managing strategic partnerships, business development or related field, ideally in the travel technology or IT sector
Strong commercial and negotiation skills, especially in complex multi-party agreements
Solid understanding of Amadeus' Travel Distribution and IT portfolio and partner ecosystem
Ability to translate strategy into actionable initiatives
Self-driven, proactive, persistent, have a can-do attitude and yet pragmatic
Excellent written and verbal communication and stakeholder management skills, with the ability to influence stakeholders internally and externally across a wide variety of functions, including at the C Level
Experience working in product-centric environments with significant internal and external dependencies
Excellent understanding of the partnership business and the Amadeus solutions (product and services) portfolio and commercial frameworks particularly in the Travel Distribution and IT business line
Good understanding of other Business areas within Amadeus
Knowledge of Microsoft Office Suite
Knowledge of CRM tools
Preferred
Technical fluency in web services and integration models is a plus
Benefits
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
Company
Amadeus
Amadeus is a transaction processor providing transaction processing power and technology solutions for the travel and tourism industry. It is a sub-organization of Amadeus.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-04-29IPO
2005-07-25Acquired
Leadership Team
Luis Maroto
President & CEO
Rongrong Hu
Global Head and SVP of Corporate Strategy
Recent News
2025-12-19
Company data provided by crunchbase