Aston Carter · 6 hours ago
Customer Service Assistant
Placentia, CA
Contract
Onsite
Entry Level
$18/hr - $20/hr
1+ years expAston Carter is a company that provides corporate talent solutions globally, and they are seeking a Customer Service Assistant. This role involves order entry tasks and customer support, with responsibilities including answering calls, maintaining account information, and collaborating with team members.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Answer incoming calls by the third ring
Maintain and update accurate account information in the system
Collaborate with team members to achieve company objectives
Identify and suggest improvements to departmental procedures
Address workplace issues proactively
Receive and enter customer orders into the system
Inform customers of backorders and substitutions
Follow up on backorders and open orders
Implement actions to remedy losses and encourage positive outcomes
Maintain organized paperwork for open orders
Notify customers of contract expirations and price changes
Enter new customer information into the system
Check inventory and anticipated production to set expected ship dates
Communicate order acknowledgements via email or fax to customers
Resolve customer inquiries related to finished goods inventory
Print open order reports weekly and select orders to ship
Determine the necessity for partial shipments
Prepare packing slips for logistics staff
Confirm pricing agreements with Territory Managers via email or fax
Assign RGA numbers and process returns for customers
Manage the main phone line, route calls, and take messages
Receive and route incoming mail, emails, and faxes
Generate letters and fax correspondence as requested
Perform additional administrative duties as assigned by management
Contribute to team efforts by completing assigned projects
Communicate effectively with production, purchasing, quality, and management
Qualification
Required
1-2 years of experience in any customer facing role - candidates from restaurant industry are encouraged to apply!
Proficient in Microsoft Office, specifically Excel and Outlook
Strong customer service skills and experience in order processing
Excellent administrative support and data entry skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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