Carimus · 3 hours ago
Junior IT Support Specialist
Raleigh, NC
Full-time
Hybrid
Entry Level
2+ years expCarimus is a brand experience and digital transformation agency that is part of the Spyrosoft Group. The Junior IT Support Specialist will provide first-line IT support to local and remote employees, manage support tickets, and ensure the security and compliance of IT systems and services.
AnimationAppsCreative AgencyDigital MarketingSoftwareWeb AppsWeb DesignWeb Development
Responsibilities
Provide first-line IT support, primarily focused on the needs of the local office while also assisting remote employees
Manage, monitor, and resolve support tickets in Jira Service Management, keeping users updated in real time
Communicate clearly within tickets, following defined workflows, escalation paths, and SLA requirements
Manage user accounts, groups, mailboxes, and devices (M365, Entra ID, Intune, Mosyle)
Administer licenses and subscription products (M365, GCP, Azure, AWS)
Install, configure, and update endpoint operating systems (Windows, macOS, Linux)
Maintain IT asset management, including inventory, stock, purchasing, and related documentation
Create and update user guides and internal IT documentation
Support and manage office printers
Assist with security incident handling, including phishing, malware, and lost or stolen devices, in collaboration with the Cybersecurity team
Perform quarantine reviews and support endpoint compliance (antivirus, disk encryption, secure boot)
Apply and maintain company security standards across endpoints and systems
Support the implementation of security policies and configuration requirements
Follow established security procedures and help educate users on best practices
Provision and deprovision equipment for employee onboarding and offboarding
Prepare, maintain, and support office workstation setups
Troubleshoot and coordinate repair of company computer equipment with external service providers
Diagnose and resolve basic network connectivity issues
Manage and support conference room audio/video systems (e.g., Logitech with Microsoft Teams)
Provide on-site IT support for meetings and company events
Qualification
Required
2–3 years of experience in an IT support, helpdesk, or service desk role
Hands-on experience supporting Windows and/or macOS users in a business environment
Ability to perform basic hardware troubleshooting (laptops, docks, monitors, peripherals)
Experience working with a ticketing system and managing tickets through resolution while communicating clearly with users
Practical experience with user account administration (e.g., Microsoft 365, Google Workspace, or similar platforms)
Basic understanding of endpoint/device management concepts (software installation, system configuration, updates)
Basic knowledge of computer networks and connectivity troubleshooting (Wi-Fi, LAN, VPN, remote access)
Working knowledge of IT security best practices (phishing, malware, lost/stolen devices) and ability to follow security policies and procedures
Strong communication skills and a friendly, user-focused support approach
Organized and detail-oriented, with the ability to document work, follow processes, and manage IT assets
Ability to work independently in an on-site support role, including hands-on equipment setup and support for office technology
Preferred
Experience installing and configuring multiple operating systems (Windows, macOS, Linux), including dual-boot setups
Experience troubleshooting common computer hardware issues (RAM, storage, overheating, battery, peripherals, etc.)
Knowledge of current computer hardware components and device specifications (laptops, desktops, docks, monitors)
Benefits
Medical, dental, and vision insurance (with family coverage options)
Life and disability insurance
401(k) plan with employer match
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
15 days of paid time off (PTO)
Paid company holidays
Company
Carimus
Application development, strategy, dev ops, ESG products, Creative, VOSB, Social Impact Games
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2025-10-20Acquired
Leadership Team
Jennifer Boscia
Chief Financial Officer
Bryan Martin
Chief Creative Officer
Recent News
MarketScreener
2025-10-20
2025-10-20
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