MICHELIN Connected Fleet · 2 hours ago
Billing Analyst
Atlanta Metro
Full-time
Hybrid
Senior Level
5+ years expMichelin Connected Fleet is a subsidiary of Michelin that provides GPS fleet management solutions. As a Billing Analyst, you will be responsible for managing the billing process, resolving customer billing issues, and improving customer relationships to enhance the overall customer experience.
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Responsibilities
Provide customers with the assistance needed to research, troubleshoot and resolve billing questions or issues
Conduct analysis by researching billing data, leveraging the customer data in ERP, CRM tools (Great Plains/ Microsoft dynamics and Salesforce.com) and other tools such as our customer-facing platform and online bill payment portal
Conduct account reconciliations via quantitative and qualitative data, identify potential billing issues and research to determine impact to other customers
Interface with other departments as needed to facilitate the timely resolution of customer requests
Be the internal voice and advocate for the customer
Build relationships with customers and responding to their requests in a timely manner, improve the customer experience
Ensure timely communication of acknowledgements, status updates, and resolution of any billing questions or issues
Ensure accurate billing of assigned customer base
Process manual adjustments or create manual invoices related to bill or resolve billing issues
Identify and continually seek opportunities for process improvements and efficiency for client; collaborate with team and other departments to test and implement enhancements
Double as a backup for contract analysis (if applicable)
Qualification
Required
Bachelor's degree preferred
Strong ability to recognize problems, analyze data, draw valid conclusions, and present information to managers, peers, and customers
5+ years working in a customer facing relationship management environment
Experience with CRM tool (preferably SalesForce and Service Cloud) and ERP tool (preferably Microsoft Dynamics)
Experience with SalesForce CPQ for contract management is a plus
Excellent skills with Microsoft Office Suite, with advanced Excel skills (v-lookup, pivot)
Must be a self-starter and accountable for job duties
Ability to multi-task and prioritize workload
Exceptional written, verbal, and interpersonal skills
Impeccable attention to detail and follow through
Ability to work with customers in a professional manner under stressful situations
Ability to work independently and collaboratively within a team
Value diversity and inclusion as a positive driver of a company's success
Benefits
Competitive Health/Dental/Vision insurance with substantial company contribution
Company-Paid Life Insurance policy
401K Benefits with company matching and immediate full vesting/no waiting period
Healthcare benefits with costs 65% lower than the national U.S. average
HSA/FSA Healthcare account options with company contributions of $500/$1000
Short & Long Term Disability Insurance
Parental Leave: Additional 3 weeks covered at 100% in addition to standard STD
Competitive paid time off benefits throughout the year allowing employees to maintain work-life balance
Gym reimbursement program and half-price Weight Watchers’ discount program
Michelin Tire Rebate Program up to $750/year
Hybrid working model with 3+ days in our Atlanta office
Magellan Employee Assistance Program (EAO) – provides free counseling/assistance
Company
MICHELIN Connected Fleet
MICHELIN Connected Fleet services and solutions are designed to provide the tools and information fleet operators and managers need to easily manage their fleets on a daily basis and transform their operational efficiency.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Future Fifty
2019-05-16Acquired
2013-10-17Non Equity Assistance
Leadership Team
Andy Beasley
President and COO
Company data provided by crunchbase