Amtex Systems Inc · 3 hours ago
Desktop Support/ Field Technician
Oak Lawn, IL
Contract
Hybrid
Mid Level
3+ years expAmtex Systems Inc is seeking a Desktop Support/ Field Technician for the southern Chicago area. The role involves providing daily support for staff and sales associates’ end-user technologies, troubleshooting hardware and software problems, and collaborating with various IT teams to resolve issues and improve services.
CRMInformation TechnologyRoboticsSoftware
No H1B
Responsibilities
Provides user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices
Configures workstations for new users and upgrades existing equipment and software
Sets up and maintains network and telecommunication systems
Troubleshoots LAN, server and connectivity issues
Utilizes ticketing and hardware asset management system
Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed
Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development
Qualification
Required
Relevant Bachelor's degree or equivalent combination of education and experience
At least 3+ years of experience, preferred 5+ years
Exemplary customer service skills (verbal and written)
Proficient Windows and Mac troubleshooting and support
Mobile device computing skills
Basic network troubleshooting and support
Microsoft 365 knowledge
ServiceNow and Ivanti experience a plus
Basic hardware troubleshooting
Ability to perform Root Cause Analysis
High level of emotional intelligence
Professional presence – while remaining personable
Experience working with processes and procedures in a large organization preferable
Ability to manage multiple competing priorities and prioritize effectively
Good time and task management skills
Flexible and organized
Growth mindset
Able to lift 50 lbs. unaided
Reliable car
Company
Amtex Systems Inc
Founded in 1997, with headquarters on Wall Street, New York, Amtex operates across four continents, delivering digital solutions and technical expertise in software, BI, mobile apps, cybersecurity, and talent management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amritesh Upadhyay
Associate global talent acquisition (Working with Direct client and Implementation partners)
Apoorv Jain
Client Partner
Recent News
2024-04-06
Company data provided by crunchbase