Pfeiffer Vacuum+Fab Solutions · 4 hours ago
Customer Success Specialist
Nashua, NH
Full-time
Onsite
Entry Level
2+ years expPfeiffer Vacuum has been a leading innovator in the vacuum industry since 1890, and they are seeking a Customer Success Specialist. The role focuses on developing and maintaining positive customer relations, coordinating company functions to ensure the quality and timely delivery of services and products, particularly for key account customers.
Manufacturing
Responsibilities
Receive sales orders from customers or sales staff via phone, email, or fax
Set up, enter, and process sales orders
Process repair orders for select key accounts and execute contracts, with guidance or supervision
Quote price/delivery
Determine and keep records of sales orders, order status, ship date, availability, and back orders
Successfully meet the departmental KPIs and Quality objectives
Efficiently process requests for credit and return goods authorizations from customers
Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing
Communication both verbal and written in a positive and supportive manner to both external and internal customers
Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement
Verify special contract pricing is approved and loaded into system accurately
Act as primary point of contact for designated key accounts, ensuring consistent follow-up, proactive communication, and timely issue resolution
Utilize advanced Microsoft Excel skills for order tracking, reporting, and analysis
Qualification
Required
Knowledge of Microsoft Office, Outlook, and Windows
General background working with computers and office equipment (copiers, etc.)
Accurately performing data entry
Proficiency in Microsoft Excel (pivot tables, v-lookups, formatting, etc.)
Bachelor's degree preferred
Not less than two years' experience in an administrative capacity in an industrial/office work environment
Experience with Microsoft Office
Excellent verbal and written communication skills
Highly self-motivated, detail-oriented person with customer service experience
Essential functions require the ability to read, write and speak English
Basic Mathematical skills
Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required
Normally receives general instruction for routine work, detailed instruction on new assignments
Typically required to use spreadsheets, database queries, presentations, and word processing applications
Valid Driver's License
Demonstrated abilities in the use of Microsoft products as well as other common office type equipment
Preferred
Experience in a service-related industry
Experience working with key account customers
Company
Pfeiffer Vacuum+Fab Solutions
The Busch Group is one of the world’s largest manufacturers of vacuum pumps, vacuum systems, blowers, compressors and gas abatement systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Salina Delecker
Global Human Resources Business Partner
Recent News
Google Patent
2025-04-04
Google Patent
2025-04-04
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