LG Electronics · 13 hours ago
Customer Service Quality Specialist
Huntsville, AL
Full-time
Onsite
Mid Level
$53K/yr - $60K/yr
3+ years expLG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. The Customer Service Quality Specialist plays a direct role in improving customer service performance by monitoring interactions, identifying gaps, and driving improvements to enhance customer satisfaction across support channels.
Consumer ElectronicsElectronicsHardwareTelecommunications
Responsibilities
Conduct regular reviews of customer interactions (calls, chats, emails) to evaluate adherence to service standards and policies & identify areas of improvement
Analyze quality findings, repeat contact drivers, and customer feedback to recommend process improvements with particular attention paid to scenarios such as delivery delays, installation issues, damages, and returns
Partner with operations, training, and support teams to test and implement practical changes that reduce errors, handle time, and escalations
Identify knowledge or skill gaps and collaborate with training teams to refine job aids and learning materials
Track and report quality trends, common failure points, and improvement opportunities related to online purchases
Identify recurring issues, process breakdowns, and friction points that impact customer experience or operational efficiency
Surface insights related to order accuracy, delivery coordination, installation scheduling, and post-purchase support
Support automation initiatives aimed at reducing and/or improving first-contact resolution and reducing repeat contacts
Ensure customer interactions comply with company policies, regulatory requirements, and consumer protection standards
Document quality findings and maintain accurate records to support audits and continuous improvement efforts
Qualification
Required
3+ years of experience in a contact center quality, customer service, or operations support role
Experience supporting e-commerce or product-based customer service environments
Strong analytical skills with the ability to identify trends and root causes from interaction data
Excellent written and verbal communication skills
Preferred
Experience with quality monitoring and CRM platforms
Exposure to omnichannel environments (voice, chat, email)
Experience supporting appliances, large-ticket retail, logistics, or installation services
Benefits
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life.
Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Company
LG Electronics
LG Electronics manufactures a wide range of products including televisions, smartphones, and home appliances.
10001+ employees
H1B Sponsorship
LG Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (27)
2023 (19)
2022 (10)
2021 (10)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$800M2024-04-18Post Ipo Debt· $800M
2023-02-01Post Ipo Equity· $0M
2003-01-10IPO
Leadership Team
Don Kwack
President and CEO
Hwan Yong
President & CEO - Air Conditioning & Energy Solution Company
Recent News
2026-01-25
2026-01-22
Company data provided by crunchbase