Eaton · 4 hours ago
Sr. Account Manager
Beltsville, MD
Full-time
Onsite
Mid, Senior Level
$97K/yr - $142K/yr
3+ years expEaton’s IS AER FED division is currently seeking a Sr. Account Manager who will be located at their Beltsville, MD facility. This role is responsible for managing key customer relationships, driving customer satisfaction, and championing continuous improvement within the Customer Service organization.
Electric Vehicle
No H1B
U.S. Citizen Only
Responsibilities
Lead end to end customer management, including interpreting contract requirements, providing proactive order status updates, maintaining customer schedules, coordinating with Planning on demand changes, and managing customer return processes
Ensure full compliance with customer contracts by partnering with Contract, Pricing, Sales, and Accounts Receivable. Monitor contract performance, track delivery requirements, and develop/maintain executive contract summaries
Drive customer service excellence by championing initiatives that increase customer satisfaction, reduce cycle time, lower cost, and improve quality through strong team collaboration
Manage and maintain customer portal/website data, ensuring accuracy, visibility, and the implementation of process improvements where needed
Collaborate closely with customers and internal teams, including Operations, HPWTs, Engineering, and Sales & Marketing, to address issues, align priorities, and deliver seamless support
Own recovery for RED customer metrics, identifying root causes, developing solutions, and maintaining clear records for all assigned accounts
Provide continuous, transparent communication to customers throughout the full production and delivery cycle
Support Accounts Receivable by resolving contested invoices and contributing to improved DSO results
Lead customer service activities for new program development, ensuring requirements are understood, documented, and executed
Drive continuous improvement initiatives both within the team and in partnership with global support teams (including Pune)
Provide strategic, forward looking problem solving, including leading customer calls, developing delivery schedules, and ensuring all milestone dates are met and communicated effectively
Mentor and support junior Account Managers (SB06), fostering development and strengthening team capability
Maintain expert knowledge of MFGPRO, C360, document management tools, pending/hold reports, and quality related tracking systems to proactively identify and resolve customer impacting issues
Qualification
Required
High School Diploma or GED from an accredited institution
Minimum of three (3) years experience in customer service or account management
Must be legally authorized to work in the United States without company sponsorship, now or in the future
This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158
No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Beltsville, MD will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Preferred
Experience in a technical or manufacturing environment
Experience with MRP/ERP systems
Experience with Microsoft Office
Benefits
Health and Welfare benefits
Retirement benefits
Programs that provide for paid and unpaid time away from work
Company
Eaton
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.
Founded in 1911Dublin, Dublin, IRL
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.6MKey Investors
Michigan Economic Development Corporation
2023-06-22Grant· $0.6M
Leadership Team
Craig Arnold
Chairman and CEO
Gerard Devito
Vice President and Chief Technology Officer Eaton Vehicle Group
Recent News
The Buzz - Electric Vehicle News
2024-05-23
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