Bastian Solutions · 7 hours ago
Application Support Engineer (2nd Shift)
United States
Full-time
Remote
Senior Level
$80K/yr - $115K/yr
5+ years expBastian Solutions is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers. They are seeking an Application Support Engineer I to provide customer-facing technical support, troubleshoot software and hardware issues, and ensure smooth operations for multi-million dollar customer systems.
Information TechnologyLogisticsManufacturingRoboticsWarehouse Automation
No H1B
Hiring Manager
Olivia McLaughlin
Responsibilities
Lead complex or high severity troubleshooting and incident resolutions by collaborating with customer and internal teams
Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals)
Create a close working relationship with business partners to identify pain points and provide better services
Communicate updates in accordance with SLAs to key stakeholders
Will test and coordinate modifications to the system when needed and troubleshoot problems when they occur
Willingness to participate in an on call and/or escalation rotation
Triage and thoroughly identify and document root cause. Work through SDLC to resolve issues
Acts as liaison between business partners and engineering teams
Perform QA functions for any issue resolution from support calls, as needed
Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, business analysts, database analysts and project managers
Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
Collaborate and work directly with engineering teams
Develop Reports using SQL Server Reporting Services (SSRS) and Logi
Create datasets to analyze and recreate issues reported by customers
Ability to look through database and application log files to troubleshoot software issues
Qualification
Required
Bachelor's degree required, degree in Computer Science or Information Systems preferred
5+ years of application support experience in a production environment
Excellent customer service skills. Remain positive and calm under pressure
Excellent organizational skills and attention to detail, including the ability to prioritize and manage a variety of complex tasks
Excellent analytical and problem-solving skills
Ability to work in a fast-paced, team-orientated, and collaborative environment
Strong verbal and written communication skills
Must be eligible to work in the USA long term without sponsorship
Preferred
Experience in agile methodology, CI/CD development and API integrations
Technical experience with SQL, Oracle, XML, JSON, PL/SQL, and C# preferred
Experience working in supply chain, wms, wcs, wes, or other relevant positions preferred
Benefits
Health, Dental, and Vision Insurance
401(k) Retirement Plan with a company match
Vacation/Holiday Pay
Tuition Reimbursement
Flexible Work Schedules
Volunteer Work
Professional Associations, Conferences and Subscriptions
Company Meetings & Events
Company
Bastian Solutions
Improve your warehouse design and operations with our innovative material handling solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Jones
President and CEO
Eric Cameron
VP of Software
Recent News
2025-08-15
2025-08-13
2025-08-05
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