Jacent · 1 day ago
Senior Benefits Specialist
United States
Full-time
Remote
Mid, Senior Level
4+ years expJacent is seeking a Senior Benefits Specialist who will provide critical administrative and employee support during the open enrollment period and throughout the year. The role involves managing benefits inquiries, assisting with data management, and ensuring accurate benefits administration.
Consumer GoodsE-Commerce
Responsibilities
Serve as the first level of support for employees with benefits access, enrollment, or plan-related questions
Provide timely and accurate assistance through email, chat, or phone regarding benefits options, coverage details, and enrollment procedures
Support the Benefits Manager in preparing and managing open enrollment materials, communications, and employee sessions
Perform data entry and updates in ADP Lyric, ensuring accuracy and confidentiality of employee benefit information
Coordinate with the insurance broker on routine matters such as eligibility verifications, claim escalations, and plan documentation
Audit enrollment data for accuracy and completeness before and after open enrollment
Assist with new hire enrollments, qualifying life events, and termination benefit processes
Maintain and update benefits records and employee files in compliance with company policies and regulatory requirements
Provide administrative support for benefits reporting, reconciliations, and ad hoc projects as assigned
Understand and demonstrate safe work practices at all times to ensure a safe work environment
Assist with administering all company policies and procedures, including PTO and Leave of absence
Qualification
Required
4+ years of a combination of HR and benefits administration, or related experience
Experience using an HRIS system, like ADP Lyric, for benefits administration
Working knowledge of employee benefits administration principles, including health, dental, vision, life, and disability insurance
Understanding of open enrollment processes, including employee communications, system updates, and post-enrollment auditing
Familiarity with carrier plan structures, policies, and resources, preferably United Healthcare
Knowledge of ADP Lyric or similar HRIS/benefits administration platforms
Awareness of basic benefits compliance requirements, such as HIPAA, COBRA, ACA, and ERISA
General understanding of HR operations, payroll linkages, and employee data management
Ability to learn and adapt quickly to new systems, processes, and plan changes
Ability to build rapport and maintain positive relationships with employees and external partners
Ability to work independently with minimal supervision while maintaining alignment with HR team goals
Ability to interpret benefits documentation and explain coverage options in accessible language
Ability to handle high-volume inquiries with patience, professionalism, and accuracy
Strong attention to detail and organizational skills
Excellent communication and customer service skills
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Ability to handle confidential information with discretion
Prior experience supporting open enrollment in a corporate environment
Familiarity with COBRA, FMLA, and other common benefit-related regulations
Must be able to communicate effectively in person, over the phone, and via digital platforms
Preferred
HR certification (PHR, SHRM-CP) or coursework in HR/Benefits Administration a plus
Company
Jacent
Jacent is experts at retail merchandising.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-04-25Acquired
Leadership Team
Giuseppe (Joe) Soccodato, CPA
Chief Financial Officer
Steve Hawn
Chief Operating Officer
Company data provided by crunchbase