JSG (Johnson Service Group, Inc.) · 8 hours ago
Help Desk Associate
Knoxville, TN
Contract
Onsite
New Grad, Entry Level
$45/hr - $45/hrJohnson Service Group is recruiting a Help Desk Associate for a 12-month contract assignment. The role involves providing first line support for IT services, troubleshooting issues, and assisting with IT Service Management processes to enhance performance of IT infrastructure and services.
B2BConsultingHuman ResourcesInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Provides 24 x 7 first line support for IT services to internal users
Follows standard operating procedures for IT request and incident services to the end-user
Troubleshoots end user performance issues for IT infrastructure, applications, network, and collaboration services globally
Provides feedback and assist in development of procedures, work instructions and new scopes
Participates in the rollout of new technologies, services, and security remediations
Deploys and provides end user hardware and IT services to internal users
Diagnoses and resolves local Infrastructure, hardware & software related issues
Follows standard operating procedures for IT request and incident services to the end-user
Improves Incident resolution and customer service standards
Maintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issues
Participates in the rollout of new technologies, services, and security remediations
Qualification
Required
US CITIZENSHIP IS REQUIRED
Provide 24x7 first line support for IT services to internal users
Respond to IT requests and incidents, troubleshoot issues, provide feedback, assist in the development of new procedures, and participate in the rollout of new technologies and services
Assist with the day-to-day IT Service Management process based on industry standards
Help develop the roadmap and guides, define processes and data requirements, and establish metrics and reports
Support performance analysis and decision making to help ensure infrastructure support is efficient, effective, and adheres to process policies and procedures
Deploy and provide hardware and IT services to internal end users
Diagnose and resolve hardware and software related issues
Maintain and troubleshoot local IT infrastructure, network and collaboration services
Identify, diagnose, and resolve problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services
Participate in the development and rollout of new technologies and services to enhance end user experience and meet business needs
Benefits
Medical
Dental
Vision
Life insurance options
Short-term disability
401(k)
Weekly pay
And more
Company
JSG (Johnson Service Group, Inc.)
Johnson Service Group, Inc.
Founded in 1983
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Thullner
Chief Operating Officer
Dale Slater
Principal
Recent News
2026-01-16
2025-09-16
MarketScreener
2025-08-01
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