Appian · 2 hours ago
Software Support Engineer (Third Shift)
McLean, Virginia
Full-time
Onsite
New Grad, Entry LevelAppian is a software company that automates business processes, and they are seeking a Software Support Engineer to ensure the reliability and stability of their cloud platform. This role involves triaging and resolving alerts, providing technical support to customers, and improving system health through proactive measures.
Business Process Automation (BPA)Data ManagementDeveloper ToolsEnterprise SoftwareInsurTechRobotic Process Automation (RPA)Software
Responsibilities
Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues
Provide direct technical support to customers as needed
Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency
Diagnose root causes and solve complex technical problems through hands-on troubleshooting
Qualification
Required
Bachelor's degree or equivalent work experience in a technical field
A hands-on, technical background with strong troubleshooting skills
Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing)
Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus)
Experience in a procedural environment, such as Helpdesk or 1st Line Support, where you consistently followed established runbooks and processes
Comfortable with the Linux command line
Strong communication skills and the ability to work effectively within a team and with customers
The ability and willingness to work a night shift schedule
Preferred
Foundational knowledge of databases (e.g., SQL, NoSQL)
Experience with scripting languages (e.g., Python, Bash) to automate tasks
Knowledge of container technologies like Docker and Kubernetes
Benefits
Health coverage
Employee Assistance Program (EAP) with free mental health support
Life and disability insurance
Employee Stock Purchase Program (ESPP)
Retirement/pension plan
Wellness dollars
Tuition reimbursement
Family-forming benefits
Company
Appian
Appian is a software company that provides digital transformation, low-code application development, and business process management.
Founded in 1999
1001-5000 employees
H1B Sponsorship
Appian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (45)
2023 (31)
2022 (38)
2021 (31)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$47.5MKey Investors
Novak Biddle Venture Partners
2017-05-25IPO
2014-03-03Series Unknown· $37.5M
2008-07-21Series A· $10M
Leadership Team
Matt Calkins
CEO
Michael Beckley
Chief Technology Officer & Founder
Recent News
2026-01-22
Washington Technology
2026-01-17
2026-01-16
Company data provided by crunchbase