Honda Aircraft Company · 4 hours ago
Customer Service Maintenance Coordinator
Triad Area
Full-time
Onsite
Mid, Senior Level
5+ years expHonda Aircraft Company is seeking a Customer Service Maintenance Coordinator who is responsible for ensuring excellent customer service within the Maintenance, Repair and Overhaul (MRO) facility. The role involves collaborating with customers and coworkers, managing schedules, providing cost estimates, and maintaining knowledge of MRO services and procedures.
AerospaceManufacturingSales
Responsibilities
Collaborate, cooperate and work closely with all customers, and coworkers to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information between customers and the MRO
Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Honda Aircraft Company services
Respond to customer, and team member, questions/concerns in an efficient and effective manner
Manage and update a working schedule for the Customer Service Center MRO capacity and available resources
Assemble aircraft work packages and component work orders based on customer-requested tasks, including identifying all required parts, equipment, services, and documentation needed to perform the maintenance
Provide customers with accurate cost and time estimates for requested work
Assist Customers with any additional needs during their maintenance visit
Maintain a working knowledge of Honda Aircraft Company facilities, services, website, surrounding areas, and other information commonly requested by Honda’s customers and other visitors
May be required to assist with MRO maintenance, inspections or troubleshooting when needed
Exhibit a positive attitude, consideration and courtesy to everyone at all times
Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Honda Aircraft Company and the airport
Perform other duties as instructed by the Operational Manager
Qualification
Required
High School degree or equivalent
A&P Certification required in accordance with 14 CFR Part 65
Minimum of 5 years of experience working on the HA-420 aircraft or related experience
Minimum of 3 years of customer service or related experience
Current passport and driver's license or ability to obtain both
Excellent oral and written communication skills
Experience working with maintenance software (i.e. Quantum, Corridor, and/or SAP) and Microsoft Office Applications (Word, Excel, PowerPoint, Team Center and Lotus Notes)
Excellent customer service skills required
Ability to work under pressure, including time constraints and challenging situations
Strong attention to detail and accuracy
Thorough knowledge and understanding of maintenance requirements and inspection procedures and practices
Thorough working knowledge of aircraft and maintenance processes and procedures
Incumbents may be routinely exposed to equipment operational noise, heat-cold-dust, and/or aircraft equipment, parts, or fuel odors
Incumbents may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties
Work safely and professionally while adhering to all regulatory requirements (FAA, OSHA, DOT, EPA, State, and Federal regulations, etc.)
Read, hear, speak, and see with no restrictions, as required by job duties
Comprehend and adhere to management directions and/or safety instructions with no restrictions
Effectively communicate in the Business English language
Pull, push, carry, lift, or move items up to 10 lbs. throughout the work shift without assistance, as required by job duties
Preferred
Five years of corporate aviation maintenance experience within a Part 145 Repair Station environment
Company
Honda Aircraft Company
Honda Aircraft Company is the power that drove their innovations in aircraft design from thought to drawing board to flight.
1001-5000 employees
H1B Sponsorship
Honda Aircraft Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (12)
2023 (15)
2022 (6)
2021 (6)
Funding
Current Stage
Late StageLeadership Team
Jason Marrone, MBA
Vice President & CFO
Amod Kelkar
Chief Commercial Officer (CCO), and Vice President - Customer Service
Recent News
2025-12-18
2025-12-03
2025-11-21
Company data provided by crunchbase