Infosys · 22 hours ago
Senior Process Lead
Bellevue, WA
Full-time
Onsite
Senior Level
6+ years expInfosys BPM Limited is a subsidiary of Infosys Limited providing end-to-end business process management services globally. The Senior Process Lead will deliver according to the Supplier Security & Privacy Assurance Program Guide, conduct quality checks, and support the team in managing escalations and improving operational efficiencies.
ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware
Responsibilities
Deliver in accordance with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all the other associated DTP’s/SOP’s/KA’s to all the requests / tickets that come to the Queue, including Escalation Triage, that this role demands to fulfill all the deliverables. Preference is to extend support across all the Queue’s when the situation requires to support on any contingency
Identify opportunities to schedule calls / meetings with Users and/or Suppliers where needed to expedite & reduce the overall delivery lead time. Involve Stakeholders where necessary
Conduct Quality Checks in accordance to the desired levels and provide refreshers to the Team where appropriate
Expert level knowledge in all the Compliance & Audit related requirements such as in DPR, INA, SAAS & PCI
Ensure to exceed / maintain the SLA’s / KPI’s set all the time
Support the Team to bring in best-in-class recommendations to create / update the DTP’s/SOP’s/KA’s where needed & appropriate
Support the Team in performing UAT, for both the External / Internal Tools and suggest for a robust tool as applicable
Qualification
Required
Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Minimum 6 years of experience related to the job description
Deliver in accordance with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all the other associated DTP's/SOP's/KA's to all the requests / tickets that come to the Queue, including Escalation Triage, that this role demands to fulfill all the deliverables
Identify opportunities to schedule calls / meetings with Users and/or Suppliers where needed to expedite & reduce the overall delivery lead time. Involve Stakeholders where necessary
Conduct Quality Checks in accordance to the desired levels and provide refreshers to the Team where appropriate
Expert level knowledge in all the Compliance & Audit related requirements such as in DPR, INA, SAAS & PCI
Ensure to exceed / maintain the SLA's / KPI's set all the time
Support the Team to bring in best-in-class recommendations to create / update the DTP's/SOP's/KA's where needed & appropriate
Support the Team in performing UAT, for both the External / Internal Tools and suggest for a robust tool as applicable
Preferred
Relevant experience that includes Program/Project/Stakeholder/ User management and handling/managing large number of Escalations
Preference is to have experience in Customer Support and Ticket management field
Certification requirements (Preferable): Certified Information Privacy Professional (CIPP) or a Certified Information Systems Security Professional (CISSP)
Strong analytical skills, logical skills, reasoning skills & problem-solving skills with Customer facing
Ability to work with International Teams and support between the Teams
Company
Infosys
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.
10001+ employees
H1B Sponsorship
Infosys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5770)
2024 (5904)
2023 (7774)
2022 (7652)
2021 (5598)
2020 (9512)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
ChrysCapital
2012-12-12IPO
2008-07-10Post Ipo Equity· $200M
Leadership Team
Salil Parekh
Chief Executive Officer and Managing Director
Anant Adya
Executive Vice President
Recent News
2026-01-24
Hindu Business Line
2026-01-24
2026-01-24
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