SolarWinds · 7 hours ago
Customer Success Manager- Public Sector
Austin, TX
Full-time
Onsite
Mid, Senior Level
5+ years expSolarWinds is a people-first company dedicated to enriching the lives of its employees and customers. They are seeking a Customer Success Manager for the Public Sector to build strong relationships with customers, drive product adoption, and ensure a world-class customer experience while influencing retention and growth.
Cloud ManagementDevOpsInformation TechnologyIT InfrastructureManagement Information Systems
Responsibilities
Build strong relationships with Public Sector customers and guide them in adopting and realizing value from SolarWinds solutions
Understand customer goals, environments, and use cases to drive meaningful business outcomes
Proactively share updates on product features, best practices, industry trends, and known issues
Support escalations by partnering with internal teams to ensure timely, satisfactory resolution
Identify retention risks and growth opportunities, collaborating closely with Sales and Renewals
Represent the customer voice internally, providing insights to Product, Engineering, and leadership
Lead customer conversations on product capabilities, ROI, and strategic initiatives
Qualification
Required
Excellent verbal communication and presentation skills
Ability to tailor messages to both technical and executive audiences
5+ years in the IT industry in customer-facing roles (CSM, TAM, Support Engineer, Sales Engineer, etc.)
Strong understanding of networking, security products, and enterprise infrastructure
Experience with web technologies (HTTP, DNS, TCP, UDP, SSL/TLS, ICMP)
Working knowledge of SQL Server
General understanding of cloud concepts
Experience with CRM/ERP systems such as Salesforce, NetSuite, or Gainsight
Strong customer management and problem‑solving skills
Preferred
SaaS experience is a plus
Company
SolarWinds
SolarWinds provides information technology and management software that manages IT infrastructures.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$532.5MKey Investors
CPP Investments
2025-02-07Acquired
2021-02-16Post Ipo Equity
2020-12-07Post Ipo Secondary· $315M
Leadership Team
Sudhakar Ramakrishna
President, CEO, and Board Director
Tim Brown
VP Security and CISO
Recent News
2026-01-07
2026-01-06
Company data provided by crunchbase