AMR Consultoria Informática · 1 day ago
Supervisor Dispatch Communications (NE)
Tukwila, WA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $80K/yr
1+ years expAMR is a leading provider of emergency medical services, and they are seeking a Supervisor Dispatch Communications to assist in executing Communication Center operations. This role involves providing leadership, managing team members, ensuring customer satisfaction, and maintaining operational excellence in the Communication Center.
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Responsibilities
Provide leadership and direction in the planning, development, implementation, and monitoring of operational goals
Accountable for center operations while managing a shift
Ensure that customers’ questions and problems are resolved properly and quickly according to complaint resolution processes. Address challenging customers and problems that require escalation outside of the department
Provides input into center staffing levels and decisions to ensure team member development and talent acquisition to achieve and maintain Communication Center operational requirements
Communicate regularly with peer team and Communication Center Manager about operational issues, observations, insights, and suggestions. Communicates and behaves in a way that promotes a unified Communication Center management team
Provides coaching and direction to the team to take action and to achieve operational goals
Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep the center operating to established standards and to set a positive example for the Communication Center team
Achieve customer service goals and affect advancements in the quality and level of care provided by the staff at AMR
Establish and ensure positive working relationships with stakeholders outside the organization; co-responders, EMS Agencies, area hospitals, clinics, community health departments, regulatory entities, and allied organizations
Ensure the organization meets or exceeds all governmental, regulatory and accreditation standards in all areas of day to day operations
Support and uphold all policies, procedures, and protocols associated with the operations of the Communications Center and AMR as a whole
Develops understanding of operational tools, systems, and processes to plan for and achieve operational excellence in the Communication Center
Maintains regular and consistent attendance and punctuality
Ensures team members adhere to operational compliance requirements
Will act as an internal consultant by leading the design/redesign, development, implementation and monitoring of process improvement to enhance quality, operational performance and customer experience
Maintain a positive working environment that attracts and retains high-quality staff
Establish and ensure the AMR organization adheres to prescribed standards of quality assurance and performance improvement
Adhere to all company policies and procedures
Acts with integrity, honesty and knowledge that promotes the mission and values of AMR
Perform other duties as assigned
Qualification
Required
Twelve (12) months of experience in a position that required constant interacting with and fulfilling the requests of customers, i.e. call center, retail
At least six (6) months of experience directing the work of others, preferably providing guidance on call handling and service / dispatch processes; coordinating the tasks of two (2) or more team members in a call center, service, or retail environment
High School Diploma, GED, or equivalent
Available to work flexible hours that may include early mornings, evenings, nights, weekend, and / or holidays
Demonstrated success in establishing a wide range of business and professional relationships
Coordinates consistent operations and leadership between all leadership team members
Demonstrate ability to learn and perform all dispatch and call taking functions at a high level
Preferred
Associates degree preferred
Certification as an IAED EMD preferred
Company
AMR Consultoria Informática
Conhecida por seu perfil consultivo, cada vez mais necessário no mercado, a AMR é reconhecida como uma das mais bem-conceituadas consultorias de TI.
11-50 employees
H1B Sponsorship
AMR Consultoria Informática has a track record of offering H1B sponsorships. Please note that this does not
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2023 (1)
2021 (2)
Funding
Current Stage
Early StageCompany data provided by crunchbase