Allison Transmission · 9 hours ago
Product Service and Support Field Engineer
Lafayette, Indiana
Full-time
Onsite
Mid, Senior Level
5+ years expAllison Transmission is a leading company in the automotive industry, powering vehicles and technology for over a century. They are seeking a Product Service and Support Field Engineer to identify issues, service, and repair products while providing technical support to customers and managing warranty claims.
AutomotiveIndustrial ManufacturingManufacturing
Responsibilities
Manages, deploy, execute, monitor and support major issues’ resolution by strong 8D discipline and RED X approach (safety, customer satisfaction, relevant impact on warranty cost):
Field troubleshooting on site and by phone. Make necessary customer’s on-site visit and submit written report of findings, solutions, and observations
Answer technical help line questions on all product lines – trouble shooting, service parts lists, TSBs, service manuals, etc
Perform investigation and analysis on field failed returned drivetrain components (axles, transmissions, EV motors, etc.)
Develop and lead action plans, working close with manufacturing plants and engineering on problem resolution process for field issues
Conduct Mechanical and Electrical inspection & testing of returned warranty components to determine failure modes and corrective actions and distributes field information to facilitate tracking customer satisfaction concerns
Organize and conduct training classes for customers, dealers, and service centers on product teardown and troubleshooting
Complete machine checkouts for new applications to verify machine performance conforms to application approval
Review engineering information and rework this information so that it can be included in our field service information:
Provide technical service info that is to be included in service manuals
Assist in establishing proper operating procedures and preventive maintenance programs for dealers or customers
Perform assessment at service center’s site in order to verify if Off Highway requirements are applied as per Off Highway guidelines
Complete warranty claims processing as required
Support PSS Manager in managing field campaigns at any region or site
Support plant Quality Managers, as required, on managing DOA at customer site
Immediately notify PSS Manager of any customer issues or changes in claims trends to initiate appropriate corrective action investigation. Direct and facilitate customer intervention as appropriate
Qualification
Required
Bachelor's degree in Engineering is required; Electrical, Mechanical or a related field of study in Electrical Mechanical engineering degree is a plus
3 - 5 years minimum experience with warranty and field technical services support processes and management. Automotive business is preferred
5 - 7 years minimum exposure of industrial manufacturing processes. Automotive business is preferred
Prior experience in diagnostic test engineering roles
Experience / familiarity with electrification products and driveline components. SMT, Microelectronics experience/knowledge
Experience with CANalyzer software's and functionality is a plus
Strong technical knowledge and hands on experience on Off Highway products
Knowledge of failure modes analysis (what failed and why). Strong 8D discipline and basic RED X knowledge
Strong computer skills. High computer's skills in Microsoft & internet; Off Highway systems is an advantage
High verbal and written communication skills (Face to face, Phone & e-mail)
Strong process and teaming skills as this position involves a great deal of interaction with Leadership, Service Centers, and Customers. Must be self-starter and able to work towards department goals with minimal supervision
Preferred
Languages – English is mandatory; other languages are preferred
Benefits
Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday
Robust employee wellness program
Tuition assistance program
Company
Allison Transmission
Allison Transmission is a leading designer and manufacturer of vehicle propulsion solutions for commercial and defense vehicles, the largest global manufacturer of medium- and heavy-duty fully automatic transmissions, and a leader in electrified propulsion systems that Improve the Way the World Works.
1001-5000 employees
H1B Sponsorship
Allison Transmission has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (8)
2023 (12)
2022 (5)
2021 (5)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-11-04Post Ipo Debt· $500M
2012-03-15IPO
2007-06-28Acquired
Leadership Team
David Graziosi
Chair, President and Chief Executive Officer
Fred Bohley
President and BU Leader, Allison Transmission and Allison Chief Operating Officer
Recent News
MarketScreener
2026-01-03
2026-01-03
Company data provided by crunchbase