Crawford & Company · 4 hours ago
Client Liaison - Disability Benefits
United States
Full-time
Remote
Senior Level
5+ years expCrawford & Company is a global leader in the claims management industry, and they are seeking a Client Liaison for Disability Benefits to support assigned clients. This role involves managing disability benefit workflows, resolving client inquiries, and collaborating with cross-functional teams to ensure effective issue resolution.
Insurance
Responsibilities
Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes)
Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues
Researches and answers questions or issues received in their assigned client's custom inbox
Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes
As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients
Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients
Jointly responsible for business retention with assigned Clients in conjunction with internal peers
As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings
Performs other projects as needed
Upholds the Crawford Code of Conduct
Qualification
Required
Bachelor's degree or an equivalent combination of education and work experience
Minimum of five years' experience providing long term disability administration and functional support
Minimum of three years' experience in a key client-support role
Experience managing or handling Disability or Leave claims operationally
Experience working with mid to national size client's disability/leave programs in a client-facing position
Effective verbal and written communication skills
Good interpersonal skills; ability to work with people at all levels of an organization
Good time management abilities
Excellent attention to detail
Strong analytical and problem solving ability
Good organization and ability to reprioritize activities as needed
Must complete continuing education requirements as outlined by Crawford Educational Services
Benefits
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
Company
Crawford & Company
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Larry Thomas
EVP - CEO Crawford U.S. Services
Bruce Swain
EVP - Chief Financial Officer
Recent News
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