Neil Enterprises Inc. · 4 hours ago
Customer Support Specialist
Vernon Hills, IL
Full-time
Onsite
Mid Level
$25/hr - $25/hr
3+ years expNeil Enterprises Inc. is a manufacturer of photo novelties and promotional products, looking for a friendly and detail-oriented Customer Support Specialist to join their team. The role involves processing customer orders, providing product information, and building strong customer relationships to ensure satisfaction and loyalty.
ManufacturingPhoto Editing
Responsibilities
Process customer orders accurately via phone and email
Provide product pricing and shipping quotes, including international orders and required customs documentation
Service as a key point of contact for customers, ensuring a smooth and positive experience from order to delivery
Build strong customer relationships that drive loyalty and repeat business
Resolve customer questions or issues efficiently, professionally, and with attention to detail
Coordinate with internal teams to ensure accurate order fulfillment and timely communication
Manage multiple tasks and priorities in a fast-paced environment
Maintain excellent service standards and high customer satisfaction
Qualification
Required
A friendly, professional communicator with strong written and verbal skills
Someone who is highly organized and comfortable multitasking
A proactive problem-solver who takes ownership of customer needs
Strong attention to detail and follow-through
Comfort working with order systems and basic computer applications
A team player with a genuine desire to grow with the company
A minimum of three years of previous customer service or order processing experience is required
Proficiency in operating Microsoft Office Suite required
Preferred
Bachelor's degree preferred but not required
Experience with NetSuite a plus
Company
Neil Enterprises Inc.
Neil Enterprises is a photo novelties and photo promotional products manufacturer.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase