Done Rite Services · 3 hours ago
Customer Service Representative
Tucson, AZ
Full-time
Onsite
Entry Level
1+ years expDone Rite Services powers, cools, and protects Tucson homes with reliable HVAC, Electrical, and Plumbing services. They are seeking an upbeat, detail-oriented Customer Service Representative to provide excellent customer service, schedule appointments, and support daily operations.
Specialty Trade Contractors
Hiring Manager
Jordan Benjamin
Responsibilities
Answer inbound calls and provide excellent customer service
Schedule service appointments and dispatch technicians efficiently
Confirm customer details and communicate job information clearly
Monitor technician schedules and job progress
Keep customers informed of arrival times, delays, or reschedules
Handle customer concerns professionally and follow up with 'happy calls'
Promote additional services and special offers when appropriate
Maintain accurate records and support daily operations
Qualification
Required
1+ year of customer service and/or dispatch experience
Excellent phone etiquette and communication skills
Strong organization, multitasking, and typing skills
Comfortable with computers, CRM systems, and Microsoft Office
Positive attitude and problem-solving mindset
Preferred
HVAC, Electrical, or Plumbing experience is a plus
Benefits
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Company
Done Rite Services
Done Rite Services is a full service residential and commercial HVAC, plumbing and electrical contractor.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase