BUCHI Laboratory Equipment · 4 hours ago
Field Service Engineer
Philadelphia, PA
Full-time
Onsite
Mid LevelBUCHI Corporation is a leading provider of high quality laboratory equipment and analytical solutions. The Field Service Engineer (FSE) will provide on-site service for BUCHI products, including installation, maintenance, and repair, while ensuring excellent customer communication and support.
Biotechnology
Responsibilities
Respond to customers who contact the BUCHI headquarters or the FSE directly within four business hours
Provide customers with a diagnosis of the problem and a recommendation of options to solve the problem, such as maintenance or repair
Utilize schematic diagrams, electronic test equipment, hand tools and scientific concepts to support customers and to address the performance of BUCHI instruments
Perform installations, operational verifications, IQ/OQ, basic operational training, calibration, maintenance, and repairs of all BUCHI instruments as well as other defined services
Utilize Salesforce CRM to create service cases, submit tasks, and generate service reports as well as other defined requirements for CRM utilization
Be the point of contact for defined third party service vendors
Contribute to the development and growth of BUCHI service and sales by promoting the sale of service products such as contract and maintenance agreements
Establish and maintain a continuous open line of communication with the Service Manager; provide detailed documentation of travel, service reports and management of territory business objectives
Create and maintain good communication between current and prospective customers, field sales force, marketing teams, and corporate headquarters personnel
Work with Business Development Managers and Sales Account Managers to develop positive relationships with BUCHI prospective and existing customers
Apply commonly used concepts, practices, processes and procedures within the service industry
Become technically proficient on all BUCHI products
Maintain knowledge of applications and markets for BUCHI products
Maintain the highest level of professionalism, integrity and honesty to promote a positive BUCHI image
Follow a defined dress code when visiting customer sites
Maintain expenses for travel within established corporate guidelines
Follow established service policies
In case of any disruptions to business such as extreme weather, health related warnings, or other severe disruptions, the Field Service Engineer will be required to follow the guidelines set forth in the Business Continuation Recovery Plan, which may require work to be conducted from home with a reliable internet connection and phone service, which will be provided by the employer
In case of health related safety requirements, refer to guidelines published by the government authorities (www.cdc.gov or others) for all environmental cleaning and disinfection recommendations
In case of a business disruption, additional task to ensure business continuity can be assigned by the Service Manager
Other assigned tasks
Conduct business in a professional manner via phone, email, and in person
Multi-task to ensure that all service inquiries are replied to in 4 hours or less
Capture all contacts and activities in the CRM system to leverage BUCHI marketing, sales, and service efforts
Effectively communicate complex technical information in an accessible manner to non-technical personnel
Function as a back-up resource for other BUCHI service territories globally, as needed
Qualification
Required
BS degree in Chemistry, Engineering, or Computer Science
Experience with troubleshooting and repairing Chromatography systems, SFC experience is highly preferred
Strong understanding of general electronic or computer operations
Strong acumen for troubleshooting and diagnosing complex systems
Strong organizational/time management skills
Exceptional interpersonal and communication skills
Proficient in MS-Office programs, especially Excel, PowerPoint, and Word
Benefits
All travel expenses are covered by Buchi.
Company
BUCHI Laboratory Equipment
For 85+ years, BUCHI has led in Lab Technology Solution, advancing R&D, quality control, and production globally.
Founded in 2000
501-1000 employees
H1B Sponsorship
BUCHI Laboratory Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageRecent News
2025-02-17
2025-02-17
Company data provided by crunchbase