Pliant · 12 hours ago
Payments Operations Specialist - US (m/f/d)
United States
Full-time
Remote
Mid Level
3+ years expPliant is a European fintech specializing in B2B payment solutions, and they are seeking a Payments Operations Specialist to manage day-to-day payments and settlement processes. The role involves communication with internal and external stakeholders, technical investigations, and enhancing product offerings in the payments industry.
Credit CardsFinanceFinancial ServicesFinTech
Responsibilities
Manage the day-to-day payments and settlement processes
Monitor payments related systems and complete technical investigations and root-cause analysis
Own a second level of support ticketing system and handle any escalations resulting thereof
Recommend and implement the achievement of process enhancements
Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
Review data using SQL to gain insights on payments performance and trends
Qualification
Required
3+ years of professional experience, preferably at a UK/EU/US FinTech, PSP, PayTech
You have worked in a Payments Operations department or similar
You have a solid understanding of card products and issuer processing and have had direct exposure working with Visa and/or Mastercard, experience working directly with card processors is a plus
You have direct experience with payments processing (Swift, ACH, Wire, RTP, FedNow)
You have experience working with ticketing systems and completing complex investigations and analysis
You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment
You have ability to manage multi channel communications from multiple external partners (scheme, processor, manufacturer, banks)
You have strong reporting and analytical skills, SQL or Python would be an advantage
You have a strong proficiency in Excel
You are a fast learner and are keen to work in an international team with a real opportunity to grow and further your career
You have strong written and verbal communication skills in English
Benefits
Unlimited PTO: A flexible time-off policy designed to support a healthy work-life balance and personal well-being.
Medical & Healthcare: Choice of PPO, HDHP, or regional HMO plans, with 85% / 75% of the premium covered for you / your dependents respectively.
Health Navigation: Unlimited 24/7 access to Rightway, a personal health guide service to help you find in-network specialists and manage care plans.
Retirement: 401(k) plan through Betterment, with 4% matching from Pliant.
Dental & Vision: Premium coverage through Guardian.
Financial Protection: Employer-paid Life and AD&D insurance. Voluntary short-term and long-term disability options are also available.
Family & Life: Parental leave and an Employee Assistance Program (EAP) for confidential mental health, legal, and financial coaching.
Tax-Advantaged Accounts: Support for HSA, Healthcare/Dependent Care FSA, and pre-tax Commuter benefits.
Culture: Regular company-sponsored events and off-sites, including a company-wide holiday party in Berlin.
Company
Pliant
Pliant is a fintech company that provides modular, API-first B2B payment solutions to help businesses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$225.12MKey Investors
Varengold BankSBI InvestmentAlstin Capital
2025-04-28Series B· $40M
2024-04-17Series A· $19.2M
2024-01-16Series A· $8.7M
Leadership Team
Malte Rau
CEO / Co-Founder
Fabian Terner
Co-Founder & CPO
Recent News
2025-10-16
Tech Startups - Startups and Technology news
2025-10-09
Company data provided by crunchbase