RPM · 23 hours ago
Dispatcher & Customer Service Representative
West Palm Beach, FL
Full-time
Onsite
New Grad, Entry LevelRPM is an international non-asset-based logistics and supply chain solutions company, recently partnering with Dealers Choice Auto Transport. The Dispatcher and Customer Service Specialist role involves dispatching duties and handling customer support to ensure customer satisfaction and enhance the overall customer experience.
LogisticsSupply Chain Management
Responsibilities
Provide exceptional customer service by addressing inquiries and resolving issues via phone and email
Utilize logistics and dispatching skills to manage freight operations efficiently
Maintain accurate data entry and documentation in transportation management systems
Communicate effectively with team members and clients to ensure smooth operations
Demonstrate strong organizational skills to prioritize tasks and meet deadlines
Assist in shipping and receiving processes, ensuring compliance with company policies
Qualification
Required
High school diploma or equivalent required
Preferred
Experience in customer support, customer service, or customer experience roles
Professional phone presence with the ability to communicate clearly and courteously
Strong computer proficiency and comfort navigating multiple systems
Working knowledge of vehicles and basic automotive concepts
Demonstrated commitment to delivering high levels of customer satisfaction
Strong verbal and written communication skills with the ability to build rapport
Effective problem-solving skills and sound judgment in fast-paced environments
High attention to detail with strong organizational and time-management skills
Prior experience in the auto transport industry preferred
Benefits
BCBS (medical)
Delta Dental & VSP (vision)
Life insurance, short & long-term disability – paid by us
Maternity & Paternity Leave
401(k) with generous employer match
Company
RPM
RPM provides the automotive ecosystem with flexible logistics for the transportation of finished vehicles and other specialty freight.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-06-13Private Equity
2024-06-13Acquired
Leadership Team
B
Barry Daniel Spilman
Founder • Investor
J
John Perkovich
President
Recent News
Company data provided by crunchbase