DVM Power + Control · 5 hours ago
Senior Director, Business Operations
West Chester, PA
Full-time
Onsite
Director/Executive
10+ years expDVM Power + Control is a leader in manufacturing electrical systems, delivering power reliability in critical infrastructure. The Senior Director, Business Operations is responsible for executing strategy within the Customer Success organization, ensuring operational excellence and alignment across teams to enhance delivery and customer outcomes.
IndustrialManufacturingMechanical Engineering
Responsibilities
Own and lead the Business Operations function within Customer Success, setting priorities, operating rhythms, and execution standards aligned to EECOE objectives
Serve as the primary operational partner to the VP of Customer Success, translating strategy into executable systems, processes, and enablement
Act as a senior operational advisor to site and functional leaders across EECOE
Translate enterprise and EECOE strategy into practical execution plans that improve delivery predictability and customer outcomes
Partner with Customer Success, Operations, IT, Finance, and enterprise teams to align work—without duplicating ownership or authority
Balance immediate execution needs with long-term operational maturity
Oversee a portfolio of high-impact internal initiatives, including process improvements, system implementations, and cross-functional programs
Apply disciplined project and change management practices to ensure initiatives are properly scoped, resourced, sequenced, and delivered
Proactively identify risks, dependencies, and resource constraints—and help teams resolve them early
Partner with IT and enterprise teams to ensure effective adoption of approved systems, tools, and standards across EECOE
Translate enterprise-led initiatives into clear operational workflows, reporting structures, and expectations
Identify readiness gaps and execution impacts, communicating needs back to enterprise partners
Lead enablement efforts including training programs, SOPs, work instructions, and knowledge management
Ensure new tools and processes are supported by clear documentation and role-based training
Measure adoption and effectiveness, adjusting approaches to support delivery, quality, and customer commitments
Lead the development of operational KPIs, dashboards, and insights that support informed planning and execution
Connect operational data (capacity, workload, quality) to customer-facing outcomes like delivery, responsiveness, and reliability
Partner with Operational Excellence, Finance, and IT to align insights with forecasting and enterprise reporting
Shift reporting from reactive updates to proactive visibility and early risk identification
Build, lead, and develop a high-performing Business Operations team, including process owners, analysts, insights, and enablement resources
Set clear expectations, provide coaching, and support professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Lead effectively in a matrixed, multi-site environment, influencing without authority where needed
Leads and develops the Business Operations team as the function scales
Serves as the central point of accountability for Business Operations delivery within Customer Success
Partners closely with EECOE functions, IT, and Operational Excellence
Provides mentorship and coordination across enterprise initiatives without formal people management outside the team
Qualification
Required
Bachelor's degree in Business, Operations, Engineering, or related field
10+ years of experience in business operations, program management, or operational enablement
Proven success leading complex, cross-functional initiatives in multi-site organizations
PMP certification required; deep expertise in project and change management
Strong knowledge of Lean principles, continuous improvement, and process optimization
Demonstrated ability to influence and communicate at all levels, including executives
Strong understanding of complex customer order management and multi-facility projects
Experience leading or supporting large-scale system implementations (ERP, Wrike, Vault AutoDesk, CRM)
Advanced operational analytics and KPI development experience
Exceptional problem-solving, facilitation, and stakeholder management skills
Extremely proficient in Microsoft Office (Excel, Word, Outlook)
Comfortable operating in a lean, fast-paced, and growing environment
Preferred
Master's degree in Business, Operations, Engineering, or related field
Experience supporting manufacturing or industrial environments strongly preferred
Company
DVM Power + Control
DVM Power+Control, a Mission Critical Group Company, is a custom switchgear and controls integrator doing business with customers/end-users in the data center, telecom, banking, pharmaceutical and network broadcast industries.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-04-24Acquired
Company data provided by crunchbase