Crescent Solutions · 3 hours ago
Change Manager
Palm Beach County, FL
Contract
Onsite
Mid Level
$40/hr - $45/hr
3+ years expCrescent Solutions is seeking a skilled Change Management Consultant to support enhancements to their enterprise IT4U portal. This role focuses on driving effective change adoption through targeted communication and engagement strategies.
CRMHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Collaborate with the IT4U product team and stakeholders to assess upcoming releases, change impacts, and required user behavior shifts
Manage the OCM intake and workflow process, ensuring consistent assessment, prioritization, and documentation of changes
Perform change impact assessments and stakeholder analyses to identify risks and support needs
Develop and implement communication strategies based on the ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement)
Create clear, audience-tailored deliverables such as announcements, FAQs, job aids, training guides, and readiness materials
Build strong relationships with business stakeholders and partner with Corporate Marketing & Communications for aligned, high-quality messaging
Track adoption metrics, user feedback, and sentiment; provide regular insights and recommendations to leadership
Maintain essential documentation, including communication plans, impact analyses, stakeholder maps, and training resources
Qualification
Required
Bachelor's degree in Communications, Business, Organizational Development, IT, or a related field
3–5 years of experience in organizational change management, preferably for technology initiatives
Proven experience applying the ADKAR model to drive successful change adoption
Excellent written and verbal communication skills, with the ability to simplify complex ideas for diverse audiences
Strong stakeholder engagement and influencing skills across business units
Independent worker who can manage priorities and deliver with limited oversight
Analytical approach to defining KPIs and using data to refine strategies
Proficiency in Microsoft 365 (Word, PowerPoint, Excel, Teams, SharePoint)
Preferred
Experience with enterprise technology rollouts
Familiarity with ServiceNow or ITSM processes
Benefits
Collaborative team environment in a supportive IT organization.
Chance to shape adoption of a key enterprise digital platform.
Exposure to impactful transformation projects and cross-functional leadership.
Opportunities for professional growth in a dynamic setting.
Company
Crescent Solutions
Crescent Solutions is a staffing and recruiting company offering IT professionals and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Fischbein
CEO and Co-Founder
Wayne Karro
Independent Consultant - CFO
Company data provided by crunchbase