Expedite Talent Solutions · 5 hours ago
Help Desk Analyst
Wilmington, DE
Contract
Onsite
Entry, Mid Level
2+ years expExpedite Talent Solutions is seeking a Help Desk Analyst to support their technical implementation and client success efforts. The role involves troubleshooting various operating systems and understanding networking technologies to ensure smooth client interactions and support.
IT ManagementProfessional ServicesWarehousing
Hiring Manager
Nidhi Sharma
Responsibilities
Ability to troubleshoot Windows and Apple based Operating Systems
Understanding of high level concepts around Terminal Services, Cloud Based Software and Software as a Service (SaaS)
Understanding of home/ business networks (wire and wireless) using multiple network technologies and consumer/business peripherals, such as switches, routers, modems, printers, etc
Understanding of networking technologies TCP/IP, DNS, and firewalls
Understanding of internet connectivity using cable, DSL, satellite, dial-up
Understand Terminal Services, their functions/limitations, and how to configure software and hardware in that environment
Qualification
Required
2-3 years of Implementations experience (or equivalent in technical support and client success)
Ability to troubleshoot Windows and Apple based Operating Systems
Understanding of high level concepts around Terminal Services, Cloud Based Software and Software as a Service (SaaS)
Understanding of home/ business networks (wire and wireless) using multiple network technologies and consumer/business peripherals, such as switches, routers, modems, printers, etc
Understanding of networking technologies TCP/IP, DNS, and firewalls
Understanding of internet connectivity using cable, DSL, satellite, dial-up
Understand Terminal Services, their functions/limitations, and how to configure software and hardware in that environment
Preferred
Previous experience with SalesForce, Confluence, and G Suite
Understand the concepts around load balanced servers and distributed computing
Understand the concepts around Virtual Machines, how they are used and how setup varies when using a virtual machine
Company
Expedite Talent Solutions
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandeep Singh
Associate Director / Sr. Client Partner
Company data provided by crunchbase