LONITE AG · 4 days ago
Part-Time Customer Service & Logistics Representative (Hybrid – New York)
New York, NY
Part-time
Hybrid
New Grad, Entry LevelLONITE AG is a Swiss company specializing in lab-grown memorial diamonds and custom jewelry. They are seeking a warm, dependable, and emotionally intelligent Customer Service & Logistics Representative to provide compassionate support to clients and manage logistics for their orders.
Luxury Goods & Jewelry
Responsibilities
Provide compassionate, personalized support to clients via phone, email, Zoom, and in-person meetings
Manage customer inquiries from initial outreach through order fulfillment and delivery
Maintain a high standard of communication, ensuring timely and thoughtful follow-ups
Coordinate local logistics, including pickups and deliveries across NYC (occasionally supporting domestic/international shipments)
Collaborate with cross-functional teams (Marketing, IT, Communications) to improve the overall client experience
Support weekend and off-hour calls as needed on a rotating basis
Maintain records and client data accurately in CRM and other platforms
Qualification
Required
Must be based in New York State and legally authorized to work in the U.S
Prior experience in customer service, client relations, or operations (especially in luxury, healthcare, or memorial services industries)
Strong interpersonal skills with the ability to provide emotional support in sensitive situations
Tech-savvy and comfortable using Google Workspace, Microsoft Office, and CRM tools (e.g., HubSpot, Zendesk)
Highly organized, self-motivated, and capable of managing multiple priorities
Availability to work flexible hours, including some evenings and weekends
Preferred
Experience with logistics (FedEx, USPS, DHL), or shipping coordination
Valid driver's license and/or access to local transportation for client visits or courier tasks
Benefits
Performance-based commissions
A hybrid work environment with flexible scheduling
A collaborative, compassionate, and mission-driven team culture
Unique opportunity to make a real emotional impact on people’s lives
Company
LONITE AG
LONITÉ’s story debuted in a small town near the Alps, at a 25-minute train ride from the economic capital of Zürich, in Zug, Central Switzerland.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase