IGEL Technology · 14 hours ago
Presales Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expIGEL Technology is a company focused on providing excellent service to its customers and partners. The Presales Engineer will engage with customers from the discovery phase to post-sales handover, analyzing customer needs and developing technical solutions while collaborating with various teams to create new technical sales strategies.
Software
Hiring Manager
Jay McCall
Responsibilities
Be part of a team of PreSales engineers providing excellent service to IGEL’s customers and partners
Technical contact for new customers from the discovery and qualification phase to post sales handover
Build and maintain customer and partner rapport through virtual meetings and on-site visits
Analysis of customer needs and development of technical solutions
Prepare, execute, and support proof of concepts
Take ownership of technical RFIs, RFPs and public tenders and respond in time
Adhere to the IGEL reference architecture and best practices
Become a Subject Matter Expert in a specific technology stack
Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues
Ensure a clear and professional communication between our teams and the customer
Execution and pro-active preparation and follow-up of technical product presentations and workshops
Demonstrate our technology at industry events and tradeshows
Promote IGEL training offerings, additional IGEL services and IGEL Certifications
Works under general supervision and may consult with senior colleagues on new projects
Latitude for independent judgement
Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
Communication of customer / market requirements to the Product Management and Development
Continue education by attending training sessions and reading technical documentation
Work through technical issues at the operating system level
Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
Manage case escalation to maintain forward movement on sales opportunities
Ability and willingness to travel as needed
Qualification
Required
Moderate skills with high level of proficiency
Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management
Presentation skills
A team player who is influential and builds good working relationships across all levels
Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
Very good ability to understand and explain complex technical issues in an easy way
Ability to communicate via phone and email is required
Ability to listen effectively and show patience while working with customers, colleagues, and partners
Ability to adapt to new technologies quickly
Ability to take effective notes
Ability to multitask effectively and work under pressure
Positive work ethic
Minimum of four to five years PreSales Engineer experience required
Working knowledge of Windows Operating Systems
Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc
Good understanding of the solutions offered by IGEL's technology partners
Preferred
Working knowledge of Linux Operating Systems preferred
In-depth knowledge of IGEL's products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus
Benefits
Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)
11 company-paid holidays per year
18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
Sick time of 10 days per year, with rollover of unused days
401(k) plan with 100% company match
Paid maternity and paternity leave
Monthly home office allowance
Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
Employee Assistance Program (EAP) and Financial Wellness tool
Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
Wellbeing apps, including Rightway, Headspace and Wellhub
Training and development opportunities to advance your career
President’s Club for the highest performing salespeople and overachievers
An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
Company
IGEL Technology
IGEL Technology produces zero and thin clients solutions based on Linux and Microsoft Windows.
201-500 employees
H1B Sponsorship
IGEL Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2021-02-15Acquired
Leadership Team
Klaus Oestermann
Chief Executive Officer
Donny Harder
VP Global Revenue Operations
Recent News
Company data provided by crunchbase