IT Service Desk Analyst jobs in United States
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Hogan Lovells · 1 day ago

IT Service Desk Analyst

positionLouisville, KY
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

Hogan Lovells is a global law firm seeking a customer-focused IT Service Desk Analyst to support their attorneys and business professionals. The role involves providing technical support, troubleshooting various systems, and ensuring smooth daily operations in a fast-paced environment.

ConsultingGovernmentLegalReal Estate
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H1B Sponsor Likelynote

Responsibilities

Deliver prompt, friendly support via phone, email, and ticketing
Troubleshoot Windows 11, VPN, network, Outlook, browsers, mobile devices, and conferencing tools
Resolve and route tickets, document solutions, and manage backlog
Support workstation setups, imaging, PC replacements, and office moves
Assist with conference room tech, A/V setups, and visitor support
Uphold Information Security best practices in every interaction

Qualification

Windows 11ITIL certificationMicrosoft OfficeVPNService Desk toolsA/V setupsMobile devicesHardwareCommunication skillsProblem-solving skills

Required

Strong communication and problem-solving skills
Hands-on experience with Windows 11, Microsoft Office, VPN, hardware, mobile devices, and conferencing apps
Familiarity with Service Desk tools (ticketing, softphones, remote support)

Preferred

3+ years of IT support experience in a legal or professional services environment
ITIL certification (preferred)
Additional certifications (Microsoft, A+, Network+, Security+) are a plus
Bachelor's degree or equivalent experience

Company

Hogan Lovells

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Hogan Lovells is a London-based multinational law firm that provides legal advisory services.
dateFounded in 1988
location
Washington, District of Columbia, USA
people-size5001-10000 employees
web-link
http://www.hoganlovells.com

H1B Sponsorship

Hogan Lovells has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (10)
2023 (3)
2022 (7)
2021 (4)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Bret Cohen
Partner
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Eduardo Ustaran
Partner
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Recent News

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Company data provided by crunchbase