Insight Global · 10 hours ago
Information Technology Specialist (Tier 1 & 2)
Arlington, TX
Contract
Onsite
Entry, Mid Level
$24/hr - $28/hr
2+ years expInsight Global is seeking a highly skilled and experienced Desktop Support Engineer to join their client’s fast-paced IT team. The role involves providing Tier 1 & Tier 2 technical support and assistance to end-users for hardware, software, and network-related issues.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Provide Tier 1 & Tier 2 desktop support for laptops, desktops, peripherals, and applications
Install, configure, and support Windows and macOS systems
Support core tools including Microsoft 365 and endpoint security/antivirus solutions
Troubleshoot and resolve hardware, software, and basic network issues - both onsite and remotely
Manage user accounts, permissions, and access rights in Active Directory / Azure AD
Assist with employee onboarding and offboarding , including hardware provisioning and account setup
Perform routine maintenance, updates, and patching to keep systems secure and reliable
Partner with other IT team members to support broader network and infrastructure initiatives
Maintain accurate documentation of issues, solutions, and standard operating procedures
Assist with other projects and responsibilities as assigned
Qualification
Required
High school diploma or equivalent (Associate or bachelor's degree preferred)
2+ years of experience in desktop or technical support
Strong customer service mindset - you enjoy helping people and solving problems
Excellent troubleshooting and problem-solving skills
Clear, professional communication skills
Must be willing to work flexible hours based on business needs
Preferred
Active Directory / Azure Active Directory experience
Cisco or Meraki switching and wireless networking exposure
Microsoft 365 ecosystem (Exchange, SharePoint, OneDrive, Teams)
Zoom VoIP platform experience
Apple macOS and iOS support
Storage network infrastructure exposure
Certifications such as CompTIA A+, Network+, MCDST, or similar
Benefits
Medical, dental, and vision insurance
HSA
FSA
DCFSA options
401(k)
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase