Milliken & Company · 5 hours ago
Customer Success Coordinator
RMC-M&C (US38)
Full-time
Onsite
New Grad, Entry LevelMilliken & Company is a global manufacturing leader focused on materials science. The Customer Success Coordinator will maintain customer relationships, manage order statuses, and ensure proactive communication to meet customer service expectations.
ChemicalChemical EngineeringCustomer ServiceHealth CareIndustrialMachinery ManufacturingManufacturingPlastics and Rubber ManufacturingSalesTechnical Support
Responsibilities
Update and maintain relationship with customers on open PO status, quotation, and fulfillment of purchase orders
Input, Review, and release all orders from Planning Hold status to align with Manufacturing capacities
Serve as Level 1 contact for complaint resolution and pro-active communication. Ensure customer communication is proactive and in accordance with world class customer service expectations
Coordinate customer service activities to align with business, supply chain and manufacturing needs
Coordinate and communicate customer service process needs with business planners
Troubleshooting and problem resolution for internal and external needs
Set up and maintain Customer files in SAP
Set up SAP with customer parameters for orders/shipments/invoicing
Collaborate with sales and marketing
Qualification
Required
High proficiency with Microsoft Excel, Word, and Outlook
Self-Motivated
Ability to engage in various customer portal/systems and learn new systems quickly
Strong problem-solving skills
Preferred
Working knowledge of SAP preferred
Company
Milliken & Company
Milliken & Company is a company that has been in business since 1865
Founded in 1865
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.5M2016-07-28Seed· $0.5M
Leadership Team
Halsey M. Cook Jr
President and CEO
Bethany Smith
Chief Human Resources Officer and SVP
Recent News
globalventuring.com
2026-01-12
2026-01-07
2025-12-12
Company data provided by crunchbase