Fluke Corporation · 6 hours ago
Manager, Customer Success-Mid-Market
Bonita Springs, FL
Full-time
Hybrid
Mid, Senior Level
2+ years expFluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. They are looking for a skilled professional to lead a team of Customer Success Managers in optimizing client satisfaction, retention, and expansion through effective team management and driving KPIs.
Electrical & Electronic Manufacturing
Responsibilities
Lead and manage a team of Mid Market/SMB Customer Success Managers
Directly support a modest portfolio of enterprise-level accounts
Interview, hire, and train new Customer Success Managers
Streamline processes and create best practices for the customer success team
Work to resolve escalated customer issues and ongoing team challenges
Drive the customer success team’s KPI and daily management performance
Work to optimize the customer success team’s overall retention and upsell metrics
Lead the Customer Success Managers in daily pipeline management and forecast responsibilities
Support the leadership team in ongoing business requirements
Work successfully with all levels of the organization, external partners, and clients
Participate in and conduct Executive Business Reviews
Write SOP documentation and maintain the customer success documentation
Qualification
Required
A minimum of two years in SaaS
Comprehensive understanding of pipeline management, forecasting revenue, and sales cycle management, with the ability to meet deadlines
Prior team management experience
Proven ability to drive continuous value of products
Strong knowledge of the CMMS and SaaS industry
Experience upselling to existing customers
Proven interpersonal management skills and exceptional business acumen
Attention to detail, strong organizational skills, and an absolute focus on quality of work
Preferred
B.A. or B.S. degree preferred or equivalent experience
Company
Fluke Corporation
Fluke Corporation, a wholly owned subsidiary of Fortive Corporation (NYSE: FTV), is the world leader in the manufacture, distribution and service of electronic test tools and software.
1001-5000 employees
H1B Sponsorship
Fluke Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (6)
2023 (5)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jon Douyard
VP, Finance and CFO
Anil Urs
Chief Information Officer
Company data provided by crunchbase