Omni Hotels & Resorts · 1 day ago
Front Desk Supervisor PM
Charlottesville, VA
Full-time
Onsite
Mid LevelOmni Hotels & Resorts is a renowned hotel offering a unique blend of hospitality and cultural experiences in Charlottesville. The Front Desk Supervisor is responsible for overseeing check-in and check-out processes while ensuring high service standards and a smooth guest experience.
ConsultingEventsFood and BeverageHospitalityResorts
Responsibilities
To be thoroughly acquainted with all check-in policies and procedures
To be experienced with various guest scenarios
To be familiar with all technical equipment related to the Front Desk
To be familiar with all hotel facilities and offerings
To understand the influence and importance of all departments on the Front Desk
Responsible for the training of new associates
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager
Understand and be able to perform rooms control duties
Broad knowledge of Epitome, Synergy and Vingcard systems
Familiar with all reservation special packages
Understand all radio codes and emergency procedures
Must have the ability to lead, motivate and develop others
Qualification
Required
Attain a high propensity for customer service
Previous cash handling experience
Ability to stand for prolonged periods of time
May require working overnight shift
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIENCE
Must be available to work 2nd and 3rd shifts including nights, weekends and holidays
Benefits
Complete benefit package for all of our full-time associates
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
Founded in 1983
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Senior HR executive
Recent News
2025-12-02
2025-11-15
Company data provided by crunchbase