EarthCam · 3 hours ago
Technical Support Specialist
Upper Saddle River, NJ
Full-time
Onsite
New Grad, Entry Level
0+ years expEarthCam is a global leader in webcam technology that provides construction teams with real-time visibility into their jobsites. They are seeking an Entry-Level Technical Support Specialist to diagnose technical issues, assist with system functionality, and provide technical guidance to customers and internal teams.
Computer Software
Responsibilities
Provide Level 1 technical support for camera-based and IP video systems
Assist with troubleshooting hardware, software, and basic network connectivity issues
Respond to technical inquiries and document issues using ticketing systems
Gather and analyze information to identify symptoms and potential root causes
Follow established troubleshooting procedures and escalation paths
Guide users to appropriate documentation, knowledge base articles, and digital resources
Support system setup, configuration, and basic diagnostics under guidance
Maintain accurate records of technical issues, actions taken, and resolutions
Participate in training to build knowledge of products, systems, and support standards
Qualification
Required
0-1 year of technical support, help desk, or related experience (internships, coursework, or projects welcome)
Basic understanding of computer hardware and operating systems and networking fundamentals (IP addressing, connectivity, basic TCP/IP)
Interested in building a career in technical support or IT
Comfortable learning new technologies and following structured processes
Able to explain technical concepts clearly to non-technical users
Detail-oriented, organized, and dependable
Calm and professional when working through technical problems
Collaborative team player with a strong service mindset
Able to work independently while knowing when to escalate issues
Preferred
Associate's degree, technical certification, or relevant coursework in IT, Networking, Computer Science, or a related field preferred
Interest or exposure to IP cameras, CCTV, or video systems is a plus
Willingness to learn enterprise-level systems and support tools
Benefits
Competitive salaries and performance-based bonuses
100% company-paid health insurance (single coverage)
Dental and Vision insurance
401(k) plan with generous company matching
Paid time off plus paid holidays
Complimentary breakfasts, lunches, and snacks
Team events, BBQs, and our annual company Olympics
Company
EarthCam
EarthCam is a leading provider of advanced AI solutions for construction monitoring and documentation, and hosts a network of live streaming cameras from destinations across the globe inspiring exploration and driving progress.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Hakula CPA / MBA
Chief Financial Officer
Recent News
Shore News Network
2024-05-23
2024-03-12
Company data provided by crunchbase