U.S. Department of Veterans Affairs · 4 hours ago
Program Support Assistant (Credentialing Specialist)
San Diego, CA
Full-time
Onsite
Entry, Mid Level
1+ years expThe U.S. Department of Veterans Affairs is seeking a Program Support Assistant (Credentialing Specialist) to provide administrative and technical support for credentialing operations. The role involves managing provider applications, ensuring compliance with credentialing standards, and maintaining accurate records within the VetPro database.
GovernmentMedicalNational SecurityPublic Safety
No H1B
U.S. Citizen Only
Responsibilities
Monitoring - for compliance and timely update - the expiration of time-limited credentials
Serving as subject matter expert (SME) in the field of credentialing
Receiving and reviews VetPro reports detecting problem areas requiring further investigation
Managing provider applications (initial) for Non-LIPs credentialing within the VAMC
Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements
Determining processes for coordination of incoming data and documents from a variety of sources
Analyzing and managing issues related to documents that do not meet expected requirements - regulations or guidelines such as adverse actions against licensures - certifications - and NPDB) CQ reports
Conducting final appointment into the VetPro database - after thoroughly researching - analyzing and validating all data - information - documents and signature authorities
Developing and providing routine and special reports as requested by the C&P manager/Analyst
Possessing a credit card and responsible for maintaining records - reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals - licensure verification (if applicable) - National Student Clearing House - Work Number and certifications (if applicable)
Reconciling transactions and resolving discrepancies with Fiscal Service
Performing other credentialing duties as assigned
Qualification
Required
Applicants must meet all requirements by the closing date of this announcement - 02/06/2026
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
For a GS-06 position you must have served 52 weeks at the GS-05
For a GS-07 position you must have served 52 weeks at the GS-06
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials
If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement
In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment
GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position - and that is typically in or related to the work of the position to be filled - in the normal line of progression for the occupation in the organization
Specialized experience includes: Ability to manage multiple projects and priorities and meet deadlines
Attention to detail is required to analyze applications, documents, files and other material pertaining to the credentialing program
Skill in using software applications such as word processing and data bases and internet database applications for data entry, file maintenance and data retrieval
Ability to communicate in writing to prepare emails, letters, and reports
Knowledge of medical terminology to assure competence/appropriateness of credentials requested
Knowledge of the contacts required for verification of information in health care provider files
Ability to communicate orally technical information to a diverse group of individuals with varying levels of understanding
Comprehensive knowledge of VetPro policies, including but not limited to, VetPro Data Integrity, VAMC level access control, mandatory annual VetPro security and confidentiality training, and mandatory annual privacy act training
Considerable working knowledge and understanding of accreditation standards and principles, provisions and practices of credentialing and regulatory procedures such as TJC and Office of Inspector General/Combined Healthcare Inspection Program (OIG/CHIP), which affect the use of program related support resources in the area of credentialing
Comprehensive knowledge of complex pertinent laws, regulations, policies and precedents, VHA Handbooks, Directives, Memos, and Notices, and local medical center procedures related to the principles, practices and program goals of the credentialing program
GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position - and that is typically in or related to the work of the position to be filled - in the normal line of progression for the occupation in the organization
Specialized experience includes - but is not limited to: Verifying of information in health care provider files
Maintaining confidentiality of information in accordance with the Privacy Act
Provides quality control checks on data
Managing multiple projects and priorities and meets deadlines
Using software applications such as word processing and data bases and internet database applications for data entry, file maintenance and data retrieval
Researching reference materials, regulations, and standards to identify appropriate action necessary to correct problems or issues
There is no educational substitution for the GS-06/07 level
You will be rated on the following Competencies for this position: Administration and Management, Attention to Detail, Customer Service (Clerical/Technical), Database Management Systems, Financial Management
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social)
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment
You will receive credit for all qualifying experience, including volunteer experience
Note: A full year of work is considered to be 35-40 hours of work per week
Part-time experience will be credited on the basis of time actually spent in appropriate activities
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment
Physical Requirements: The work is mostly sedentary
Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, and carrying of light office items
Preferred
Experience in applying credentialing rules, regulations, policies, procedures, and compliance requirements
Skill in analyzing credentialing database systems and processes to achieve data integrity
Skill in utilizing various databases and electronic systems
Experience communicating and working with staff at various managerial levels
Administrative experience within healthcare
Company
U.S. Department of Veterans Affairs
Welcome to the United States Department of Veterans Affairs (VA) Official LinkedIn page.
10001+ employees
Funding
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Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
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