AT&T · 16 hours ago
Lead Qual/M&P Process
Dallas, Texas
Full-time
Onsite
Mid, Senior Level
$119K/yr - $178K/yr
5+ years expAT&T is a leading telecommunications company that empowers leaders to drive change in a connected world. The Lead Qual/M&P Process role is responsible for supporting quality standards and methodologies, analyzing processes for improvements, and managing projects to enhance efficiency and quality.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Analyzing current processes and recommending improvements to enhance efficiency and quality
Conducting root cause analysis and implementing corrective actions to resolve product quality issues
Collecting, tracking, and analyzing performance data to identify trends and areas for improvement
Maintain detailed records of process changes, quality checks, and improvement initiatives
Facilitating process improvement projects, ensuring timely completion and adherence to budget
Collaborating with cross-functional teams and external vendors to implement process changes and support continuous performance improvements
Supporting processes related to surveys, customer support, performance evaluation, and/or training
Qualification
Required
Bachelor's degree (BS/BA) desired
5+ years of related experience
Certification is required in some areas
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: 8critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
24-7 Press Release Newswire
2026-01-24
Mobile World Live
2026-01-24
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-23
Company data provided by crunchbase