Marsh McLennan · 8 hours ago
Associate Claims Consultant
Philadelphia - 15th
Full-time
Hybrid
Mid Level
$64K/yr - $103K/yr
3+ years expMarsh McLennan Agency is an insurance brokerage and consulting firm committed to creating a healthy, safe, and prosperous tomorrow. They are seeking an Associate Claims Consultant to act as the lead consultant on a book of business, support claims management, and communicate effectively with clients and carrier partners throughout the claims process.
Financial ServicesProfessional ServicesService Industry
Responsibilities
Act as the lead consultant on a book of business while also supporting a Claims Consultant’s book of business. This is a hybrid role. The Responsibilities listed below will either be with guidance from a more senior Claims Consultant on the team or the responsibility will be solely on the Senior Associate Claims Consultant
Review first reports of loss to identify the potential impact the claim may have on our client. For claims with higher potential impact or coverage issues, consult with Claims Consultant regarding coverage and overall management/direction and diary as appropriate to monitor
Obtain the Renewal Strategy from the Account Manager Team and consult with the Claims Consultant regarding preparation of Customized Claims Servicing Standards and Claims Made Polling procedures
Prepare the Unit Stat Review and Consult with the Claims Consultant on any significant trends or increases. Prepare claims status updates as required
Participate and provide input for Internal Client Service Plans as directed by the Claims Consultant
Assist in management of claims from first notice of loss to resolution, providing customer service to clients throughout the claims process, as directed by the Claims Consultant
Communicate effectively with clients and carrier partners to gather necessary information, provide updates on claim status, and address any concerns promptly and professionally
Serve as point of contact for clients regarding their claim inquiries
Review Reservation of Rights/Denial Letters and the related policies, in preparation for the Claims Consultant
Set up conference calls and provide required documentation for difficult claims at the direction of the Claims Consultant
Evaluate/review monthly loss information as prepared by the Claims Assistant for both for accuracy and to identify trends and issues requiring follow up
Prepare/review monthly open claim action plans and reports as directed by the Claims Consultant
Review Suit Letters and Umbrella/Excess Notifications on behalf of the Claims Consultant
Obtain and Review Claims Statuses/Loss Analysis/Claim Review Materials for Claims Strategy Meetings for the Claims Consultant
Provide legacy claims support and management at the direction of the Claims Consultant
Assist with the handling and advocacy of Personal Lines claims (for current clients) at the direction of the Claims Consultant
Provide feedback for Carrier Report Card review
Collaborate with Internal Teams to ensure a comprehensive approach to claims handling
Communicate relevant and important claim and loss information to Internal Teams as directed by the Claims Consultant
Provide value added advice and assistance to clients on claim developments, changes in laws and procedures, etc. as directed by the Claims Consultant
Provide Emergency Claims On call during monthly rotation
Shadow and provide assistance, at the direction of the Claims Consultant, for prospect and new client onboarding meetings
Participate in training and development opportunities to enhance professional skills, knowledge, and industry trends
Such other duties and projects as may be established and assigned by The Graham Company’s managerial personnel
Qualification
Required
3 years of experience in a claims unit preferred or relevant education experience
Willingness to travel/visit clients as needed
Maintain valid driver's license or alternate, efficient and effective meant to visit clients
Ability to exercise independent judgment and discretion
Holds required and appropriate insurance license(s)
Excellent verbal and written communication skills
Strong analytical, problem-solving, and presentation skills
Ability to plan, prioritize, and organize effectively
Strong attention to detail required
Excellent management skills and ability to deal with people
High level of organization ability
High degree of self-discipline and motivation
Mature, professional and self-confident
Professional demeanor
Proficient in Graham standard computer applications
Regular and predictable attendance in accordance with the limitations and reporting procedures established by The Graham Company from time to time
Employees are required to be fit-for-duty which includes not being under the influence of drugs and/or alcohol. This includes any drugs that might impact an employee's ability to safely perform their job
Preferred
Professional Designation (CPCU/AIC) preferred
Benefits
Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Company
Marsh McLennan
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
10001+ employees
H1B Sponsorship
Marsh McLennan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (8)
2022 (6)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$11.2B2024-10-30Post Ipo Debt· $7.25B
2024-02-14Post Ipo Debt· $1B
2023-09-06Post Ipo Debt· $1.6B
Leadership Team
Joe Hayes
Senior Vice President, COO Private Client Services
Katherine Brennan
SVP & General Counsel
Recent News
2025-12-01
MarketScreener
2025-11-21
2025-10-17
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