Xplor Technologies · 22 hours ago
IT Support Engineer
Louisville, KY
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
3+ years expXplor Technologies is a global team of technology professionals focused on building innovative solutions for everyday life businesses. They are seeking an IT Support Engineer to provide first and second level IT support to their global employee base, including onboarding and offboarding requests, hardware lifecycle management, and application support.
PaymentsSoftware
No H1B
Responsibilities
New Hires Requests, including building and imaging of laptops, shipping and receiving of hardware, app deployment and IT induction to all our new starters
Supporting AV equipment and Teams rooms for onsite meetings and day to day use
Troubleshoot, and resolve incoming incidents/requests, related to hardware, software, and access issues
Work collaboratively with a global team of support technicians
Create knowledge base articles and review existing content to keep information up to date
Identify and recommend opportunities to automate processes where appropriate
Accurately track asset inventory and submit hardware orders for approval to manager
Qualification
Required
3-5 + years on a team focused on end user or desktop support
Experience supporting both Windows and Apple operating systems
Experience working with Enterprise ITSM ticketing systems (including, but not limited to JIRA, Service Now, Salesforce ITSC or similar)
Experience ordering equipment through established 3rd party vendors
Established and effective technical troubleshooting methods
Excellent written and verbal communication
Highly organized and ability to operate in a self-directed environment
Preferred
1-3 + years supporting enterprise environments
Benefits
Gender Neutral Paid Parental Leave benefit programs
#GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
Access to free mental health support
Flexible working arrangements
Company
Xplor Technologies
Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-16Acquired
Leadership Team
Scott Miggo
Xplor Chief Technology Officer / Global Head of Information Technology
Justin LaChance
CFO
Recent News
Payments Dive
2026-01-08
2025-10-29
Company data provided by crunchbase