Cordance · 5 hours ago
Implementation Specialist
Greater Boston
Full-time
Hybrid
Entry, Mid Level
2+ years expCordance is seeking an Implementation Specialist for Spiro, their AI-powered platform designed to enhance sales team efficiency. The role involves managing the onboarding and system integration process for customers, ensuring a seamless experience that aligns with their business goals.
SaaSSoftware
Responsibilities
Own the full onboarding lifecycle — from requirements gathering to post-launch review — ensuring timelines, milestones, and deliverables are met
Partner with customers to identify use cases, workflows, and success criteria that guide system configuration and setup
Manage data imports, integrations, and custom configurations to ensure systems align with customer needs
Collaborate with internal product, engineering, and support teams to troubleshoot issues and optimize implementation processes
Identify recurring onboarding challenges and propose scalable, repeatable solutions to improve efficiency and quality
Track and report implementation metrics, customer satisfaction, and launch readiness across projects
Be a voice of the customer in internal discussions, influencing roadmap priorities and process improvements
Qualification
Required
2–5 years of experience in implementation, onboarding, or customer success roles — preferably in a SaaS or technology environment
Strong project management skills with the ability to manage multiple customer implementations simultaneously
Familiarity with integration concepts, APIs, and SaaS platforms (Salesforce, HubSpot, NetSuite, etc.)
Excellent communication and relationship-building skills — both with customers and internal stakeholders
High attention to detail and a process-driven mindset
Comfort working in fast-paced, evolving environments with distributed teams
Experience collaborating cross-functionally with Product, Engineering, and Customer Success to streamline delivery
Preferred
Experience leading complex SaaS or enterprise software implementations with measurable customer impact
Experienced in managing end-to-end data migration and API integration projects across CRM, ERP, and workflow systems (e.g., Salesforce, HubSpot, NetSuite), including data mapping, transformation, and validation processes
Skilled in using project management tools (e.g. Asana, Jira, Monday.com) to track milestones and deliverables
Proven ability to translate technical requirements into clear business outcomes for non-technical stakeholders
Background in process optimization, automation, or creating scalable onboarding frameworks
Strong understanding of customer lifecycle management and post-launch success alignment
Certifications in project or implementation management (PMP, CSM, or equivalent) a plus
Company
Cordance
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Schwimer
Co-founder, Head of M&A
Eric Wood
Chief Technology Officer
Recent News
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2025-10-11
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2025-01-28
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