G2IT, LLC. · 7 hours ago
EOC Operator
Millington, Tennessee, United States
Full-time
Onsite
Mid Level
3+ years expg2it is seeking an EOC Operator to manage and support electronic documentation workflows. The role involves operating documentation processes, monitoring service health, managing tickets, and troubleshooting systems to ensure efficient EOC operations.
AnalyticsInformation TechnologyIT InfrastructureProduct DesignSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Operate and support EOC electronic documentation workflows, including daily intake, processing, and validation of captured outputs using Kofax Duplex Scanner and Kofax Ascent Capture
Monitor service health and operational conditions impacting EOC processing using SolarWinds and System Center Operations Manager (Microsoft); escalate issues and document impacts as required
Manage EOC tickets and service actions within System Center Service Manager (Microsoft), including status updates, technician notes, handoffs, and closure documentation
Administer and troubleshoot Microsoft Workstation systems supporting EOC operations, restoring service promptly and maintaining readiness for production processing
Maintain EOC reference materials, standard operating procedures, and controlled documentation repositories in SharePoint to ensure procedures remain current and accessible
Coordinate shift communications, updates, and issue triage through FlankSpeed Teams to maintain situational awareness and support timely resolution
Utilize UiPath to automate repeatable EOC tasks such as routing, notifications, and status updates to reduce manual effort and improve consistency
Produce EOC reports, workflow diagrams, and technical documentation using Microsoft Office Suite, including Visio and Project
Qualification
Required
Active Secret clearance (must be able to obtain and maintain)
Three or more years of relevant experience in electronic documentation, system administration, network administration, or database administration
Document capture tools: Kofax Duplex Scanner, Kofax Ascent Capture
Enterprise tools: SharePoint, FlankSpeed Teams, SolarWinds, System Center Operations Manager (Microsoft), System Center Service Manager (Microsoft)
Automation tools: UiPath
System administration: Microsoft Workstation
Productivity tools: Microsoft Office Suite (Visio, Project)
Company
G2IT, LLC.
G2IT is an 8(a), Woman-Owned Small Business (WOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), headquartered in Annapolis, Maryland.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase