Natural Resources Defense Council (NRDC) · 5 hours ago
Senior Director, CRM Operations and Data Analytics
Washington, DC
Full-time
Hybrid
Director/Executive
$185K/yr - $200K/yr
10+ years expNatural Resources Defense Council (NRDC) is a non-profit environmental advocacy organization seeking a Senior Director, CRM Operations and Data Analytics to work with the IT team in their Washington D.C. office. This role is responsible for the vision, performance, and evolution of the organization’s CRM platform and enterprise data analytics capabilities, ensuring that CRM and data are leveraged to drive operational excellence and informed decision-making across the organization.
AgricultureAquacultureEnvironmental ConsultingEnvironmental EngineeringNational SecurityNon ProfitWildlife Conservation
Responsibilities
Own the overall vision, roadmap, and lifecycle management of the organization’s CRM platform
Ensure the CRM effectively supports fundraising, constituent engagement, programs, reporting, and compliance needs
Lead platform governance, release management, enhancements, integrations, and vendor relationships
Establish and maintain best practices for CRM configuration, security, scalability, and performance
Balance technical debt, user experience, and innovation in a complex nonprofit environment
Define and execute an enterprise data and analytics strategy aligned with organizational priorities
Oversee development of dashboards, reports, and analytical products that provide actionable insights for leadership and teams
Enable advanced analytics capabilities such as trend analysis, forecasting, segmentation, and impact measurement (as appropriate)
Ensure consistent definitions, metrics, and KPIs across departments
Establish and enforce data governance frameworks, including data standards, stewardship, and accountability
Ensure data accuracy, integrity, privacy, and compliance with regulatory and donor requirements
Drive continuous improvement in data quality and usability across systems
Lead, mentor, and grow a high-performing team of CRM administrators, developers, analysts, and data specialists
Clarify roles, responsibilities, and career paths to support engagement and retention
Foster a collaborative, service-oriented culture that balances responsiveness with strategic discipline
Act as a trusted advisor to senior leaders and department heads on CRM and data strategy
Translate business needs into technical and analytical solutions
Lead organizational change related to data adoption, CRM process improvements, and new capabilities
Promote data literacy and adoption through training, communication, and enablement
Manage budgets related to CRM, analytics tools, and consulting partners
Evaluate and manage vendors, system integrators, and third-party tools to maximize value and ROI
Qualification
Required
Bachelor's degree in Information Systems, Data Analytics, Business, or a related field
10+ years of progressive experience in CRM management, data analytics, or enterprise systems leadership
5+ years of people management experience, including leading technical and analytical teams
Demonstrated experience owning and scaling a CRM platform (Salesforce or equivalent strongly preferred)
Salesforce certifications
Experience in Project/Portfolio Management
Strong understanding of data analytics, reporting, and data governance principles
Proven ability to partner with non-technical stakeholders and executive leadership
Familiarity with fundraising, donor management, or constituent engagement data
Familiarity with Project Management Tools – Asana
Strategic thinking and execution
Data-driven decision-making
Change management and influence
Systems thinking and problem-solving
Strong communication and storytelling with data
People leadership and talent development
Preferred
Experience in a nonprofit, mission-driven, or highly matrixed organization preferred
Experience with Modern Data Tools – Snowflake, dbt, Workato, Tableau preferred
Benefits
Competitive salaries
Excellent benefits
Supportive working environment
Company
Natural Resources Defense Council (NRDC)
NRDC is the nation's most effective environmental action organization.
501-1000 employees
H1B Sponsorship
Natural Resources Defense Council (NRDC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (2)
2022 (3)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Veronica Foo
Chief Financial Officer
Alejandra Lopez Kluger
HR Business Partner
Recent News
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