Metrohm USA · 4 hours ago
Documentation & Support Coordinator
Riverview, FL
Full-time
Hybrid
Entry, Mid Level
$27/hr - $30/hr
2+ years expMetrohm USA is the North American division of Metrohm AG, a global leader in high-precision laboratory instruments and chemical analysis solutions. They are seeking a Documentation & Support Coordinator to support the service team and customers through expert documentation management, compliance coordination, and high-quality administrative support.
ConsultingLegal
Responsibilities
Respond to documentation requests via email, ticketing systems, and phone
Maintain vendor and quality documentation
Manage vendor portal updates and ensure data accuracy
Coordinate approvals and signatures with leadership
Upload/manage certificates of insurance & compliance documents
Support field service engineers with training/compliance requirements
Partner with Sales, Finance, and Leadership on bid documentation
Prepare and submit pre-order materials within required timelines
Communicate risks and requirements clearly
Obtain notarized documentation when needed
Assist with order quality checks
Provide backup to Service & Product Support teams
Participate in safety documentation or audits
Meet productivity goals while delivering high-quality service
Qualification
Required
Associate's degree required; bachelor's preferred
2+ years in a B2B or corporate support role (or 4+ in customer‑focused roles)
Strong administrative, organizational, and communication skills
Proficiency in Microsoft Office; intermediate Excel
Excellent attention to detail and time‑management
Must pass background check, education/employment verification, and a 10‑panel drug screening (including marijuana)
Preferred
Zendesk or other ticketing system experience
ERP/CRM familiarity (e.g., MS Dynamics AX/CRM)
Experience in process design, change management, and exposure to automation or AI tools
Benefits
Medical, dental & vision coverage
Company‑paid life & disability insurance
401(k) with company match
Tuition reimbursement
Paid vacation, sick, personal, and holiday time
Supportive, growth‑oriented team culture
Company
Metrohm USA
Metrohm USA is a chemicals firm providing titration, ion chromatography, and spectroscopy services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase