Businessolver · 12 hours ago
Client Services Manager (Remote)
United States
Full-time
Remote
Senior Level
$75K/yr - $120K/yr
5+ years expBusinessolver is a company that specializes in benefits technology and services, aiming to maximize client program investment while minimizing risk exposure. The Client Services Manager will oversee client deliverables, ensure team productivity, and manage team members to enhance service quality and operational performance.
AccountingFinancial ServicesInformation Technology
Responsibilities
Participate in client meetings including escalation discussions, when needed
Ensure team is executing on client activity and proactively engaging Client Service Leads, Directors, and other internal teams as needed on open items
Review and analyze performance of client deliverables daily (includes work completed onshore and offshore), reviewing risk areas with team members as needed
Ensure team meets and/or exceeds daily work volumes and productivity metrics
Identify and communicate trends or areas of improvement (both client and role specific)
Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly
Ensure quality assurance checks are happening across team deliverables
Collaborate with Directors, AVP's and Client Services Leads on special projects
Point of escalation (from internal resources) for client deliverables for which their team is responsible for
Evaluate daily and weekly team capacity, collaborate with leader and other Client Services Managers to offset any capacity deficits
Oversite of the Team Queues within Clarizen and Client Desk, ensuring work is being pulled by the team each day/week; this includes setting due dates in Clarizen for tasks/milestone completion
Share in leadership of daily team stand-up meetings to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks
Manage and develop team members by conducting regular 1:1’s, reviewing work, processes, and other team member needs in order to ensure successful execution of assigned tasks
Ensure new team member training is completed and support overall learning paths for all team members, aligning resources as needed
Support transition of new clients from onboarding to onshore and offshore ongoing resources
Responsible for the execution and delivery of performance management & compensation process/routine across their Pod
Operate as a domain leader of one or more roles within the Team
Qualification
Required
5-7 years of direct industry or equivalent experience
3+ years team lead/management experience
Experience with Delegation, Directing and Leading Change
Managing quality and a Customer Service Mindset
Fact based management and Strong Leadership Communication
Driving Results with Urgency
Team Building, Coaching & developing others
Workload Prioritization and Management Across Large Projects and Teams
Preferred
Experience in account management is strongly encouraged
Benefits
Comprehensive benefits package
Quarterly bonus incentive plan
Company
Businessolver
Businessolver is an employee benefits administration technology company.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$65.16MKey Investors
Warburg Pincus
2021-12-01Acquired
2018-01-01Private Equity
2014-04-30Series Unknown· $65.16M
Leadership Team
Jon Shanahan
Chief Executive Officer
Sean McMurray
CTO - Emeritus
Recent News
GlobeNewswire
2026-01-20
2025-11-20
Company data provided by crunchbase