City of Philadelphia · 1 hour ago
IT Application Administrator 1
Philadelphia, PA
Full-time
Onsite
Entry Level
$45K/yr - $56K/yr
1+ years expThe City of Philadelphia's Office of Innovation & Technology is seeking an IT Application Administrator 1 to support the Department of Planning and Development's IT unit. This role involves assisting staff with applications, improving workflows, and supporting data-driven decision-making through user-centered problem solving and QuickBase application maintenance.
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Responsibilities
Partner with program staff and end users to understand their goals and challenges, building familiarity with the tools and workflows that support their needs
Serve as a first point of contact for user questions or concerns—handling them where possible and escalating as appropriate
Monitor the progress of each request through resolution and keep end users informed along the way
Ask thoughtful questions to clarify needs and support staff in finding practical solutions
Coordinate with colleagues or IT to resolve issues efficiently based on urgency and program impact
Keep IT management informed of emerging patterns, recurring issues, or opportunities for system improvements
Assist in maintaining and updating Quickbase applications, contributing to enhancements and new features as your understanding of the platform deepens
Collaborate with staff to identify opportunities to improve workflows, automations, and data structures within Quickbase
Support the creation of new Quickbase applications aligned with evolving program needs
Document updates and system changes clearly for users and colleagues
Develop clear, user-friendly guides, FAQs, and process documentation to support confident system use
Assist in training staff one-on-one or in small group settings, offering guidance that reflects a practical understanding of the tools
Provide Quickbase-related training and support as familiarity with the platform grows
Recommend and help implement enhancements that improve usability or streamline program workflows
Work collaboratively with IT and program teams to address recurring issues and suggest improvements grounded in user experience
Adapt systems and processes to evolving program needs with an eye toward operational efficiency
Pull, organize, and prepare data for program reports and dashboards
Conduct data audits to ensure consistency and accuracy
Help users understand basic system data structures to improve data quality at the source
Demonstrate curiosity and initiative—continuously deepen your understanding of systems, programs, and tools
Take on increasingly complex tasks as you gain experience and insight
Qualification
Required
1–3 years of experience supporting end users, coordinating projects, or working with business applications
Experience with data entry, reporting, or spreadsheets (Excel, Google Sheets, etc.)
Experience in customer service, administrative support, or a program support role
Experience working in QuickBase is preferred, but technical aptitude and willingness to learn is required
Strong interpersonal skills: empathy, patience, and clarity in communication when working with users to understand their objectives
Curiosity and analytical mindset—comfortable asking 'why' and helping others clarify needs
Excellent written and verbal communication, with an eye for creating documentation that's approachable and easy to follow
Comfortable handling multiple priorities, with a focus on delivering helpful, timely outcomes
Genuine interest in housing and planning systems or programs, and a desire to support these areas
Preferred
Bachelor's degree in a related field (e.g., public administration, urban planning, information systems, business, or a similar field)
Familiarity with Quickbase or other low-code platforms
Experience in local government, housing, or planning programs
Benefits
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Company
City of Philadelphia
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States.
10001+ employees
H1B Sponsorship
City of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (13)
2023 (5)
2022 (15)
2021 (13)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
A
Alan Burstein
Chief Surveyor
A
Alba Collazo-Irwin
Chief Deputy
Recent News
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